Operations Manager

Ninth Wave, Inc.
Operations and Infrastructure Manager
New York, NY
Full Time Opportunity

Role Overview
Ninth Wave is seeking a seasoned Operations and Infrastructure Manager who is responsible for the IT infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, monitoring, performance, networks, and storage. This role must ensure reliable 24x7 operations and be a champion to help us expand our capabilities. This position will act as a liaison between IT Operations and both internal and external collaborators (InfoSec, other business units as needed). This is a visible, strategic role tasked with building and maintaining a best-in-class IT Operations function that operates our financial data-sharing and wealth platform.

Responsibilities

• Lead the Infrastructure team and operations to align with company KPIs
• Assess the IT infrastructure and operations organization (people, process, and technology) to identify bottlenecks and implement solutions to ensure reliable operations
  • Partner with InfoSec to deliver on key information security and IT risk related initiatives. Furthermore, ensure compliance to patching and vulnerability policies established within the organization.
  • Manage third party vendor relationships and hold them accountable for delivery of outsourced functions, specifically, Network Operations
  • Develop and implement a robust Disaster Recovery strategy for critical systems and infrastructure.
  • Assess single points of failure in infrastructure and recommend actions as appropriate.
  • Oversee the monitoring, maintenance, upgrade, and administration of all IT systems, to include applications, servers, storage, databases, desktops/laptops, and mobile devices.
  • Establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs.
  • Design, implement, deploy, and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the company computing environment.
  • Establish standardized processes and key operational metrics based upon ITIL to effectively manage the performance of the Operations organization. This includes availability and performance of applications and servers, service desk ticket management, hardware, lifecycle management, license etc.

Qualifications

• Proven experience in IT infrastructure management in a complex, customer-facing environment with significant reliability and uptime requirements.
• Experience with managing on-prem workloads as well as migrating workloads to Cloud, specifically AWS while optimizing the cost of Cloud based workloads.
• Background in infrastructure architecture, systems administration, network administration and storage administration.
• Ability to continue to optimize the cost of Cloud based workloads once they are moved to AWS as part of overall infrastructure cost optimization
• Possess a deep experience in DevOps with proven results enabling continuous deployment and continuous integration (CI/CD)
• Extensive experience with instrumentation, enterprise monitoring and reporting tools.
• Demonstrates the business and financial acumen necessary to develop and present data-based ideas and solutions in a clear, concise, organized manner.
• Experience managing IP based networks, WAN technologies, virtual server technologies, cloud, MS Office 365, Kubernetes, Kibana, and Grafana
• Knowledgeable across a broad set of infrastructure platforms (commodity hardware and macOS)

Preferred Qualifications

• Experience leading, directing, and mentoring IT professionals
• Solid leadership skills in leading an IT infrastructure and operations organizations towards Cloud-first operations and DevOps mindset
• Good organization change management skills and the ability to manage multiple priorities concurrently.
• Strong analytical capability and excellent verbal and written communication skills.

• Strategic thinker who can align company around structure vision in line with business objectives
• Comfortable working in a collaborative environment that is constantly evolving

Company Overview
Ninth Wave delivers secure data connectivity to financial institutions through a single point of direct integration to a universal suite of open finance APIs. With configurable controls, visibility, and insights into all data sharing and acquisition connections between aggregators, third-party apps, and internal applications, Ninth Wave empowers financial institutions and their customers with access and oversight to their connected apps, enabling secure data exchange in a holistic and scalable open finance ecosystem. Offering solutions for retail and commercial banks, wealth managers, credit card issuers, tax providers, and more, Ninth Wave provides unparalleled connectivity and universal compatibility to complex information systems.

Our technology has been deployed for over a decade at the world's leading financial institutions. Ninth Wave:

• Supports 7 of the top 10 US Banks and hundreds of Financial Institutions in total.
• Provides data connectivity for 8 of the top 10 Wealth Managers.
• Powers connectivity for major bank and brokerage firms, retirement service providers, credit card providers, tax service firms, online banking, payroll providers, and bill pay enablers.