Restaurant Manager
Job Description
The Old Wagon Saloon & Grill a drug free, equal opportunity job place is seeking talented, energetic, organized and service-oriented individuals who are committed to providing absolute guest satisfaction in a fast-paced high-energy environment! Now accepting applications for experienced Restaurant Managers. Candidates must be able to provide a minimum of 2 years of Restaurant management experience in a high end fast pace environment. Please e-mail resume to this posting.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and communicate to General Manager
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products and communicate to General Manager
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Identify measures to cut waste and communicate to General Manager
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Coordinate with General Manager to Implement policies and protocols that will maintain future restaurant operations.
Requirements
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like Aloha, Toast and PeachWorks
Strong leadership, motivational and people skills
Acute financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Recommended Skills
- Business Administration
- Cleaning Agent
- Coaching And Mentoring
- Communication
- Customer Satisfaction
- Customer Service