Marketing Client Manager - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Marketing Client Manager role is a hands-on member of our growing team that’s responsible for developing and implementing communication strategies for large Group Medicare clients. This position plays an important role in onboarding, growth, and retention of our clients and works closely with team members and partner teams. We’re looking for someone who is comfortable and excited presenting to clients and consulting on communication best practices. This role will require presentation skills, the ability to manage multiple projects, and partnership with cross-functional teams to meet deadlines.
Through this role you will become a part of the member’s health care journey. Your work will help guide retirees transition to a Group Medicare Advantage plan and educate them about tools and resources available to help them live a healthier life.

If you are located in Minnetonka, MN, you will have the flexibility to telecommute* as well as work in the office as you take on some tough challenges. This role can be full Telecommute for the ideal candidate.

Primary Responsibilities:

• Client Management:
• Working with Sales and Account Management, lead new and existing relationships with large, complex clients
• Develop and implement custom marketing strategies to support the sale of Group Medicare products to employer groups and individual retirees. Materials include:
  • Enrollment materials
  • Custom communications based on client requirements
  • Presentations
• Assess and interpret customer needs and requirements
• Identify solutions to non-standard marketing requests and problems
• Project manage marketing initiatives by using internal tools and systems
• Create and maintain marketing schedules and build of materials (BOM), as appropriate
• Solve moderately complex problems and/or conducts moderately complex analyses
• Work with minimal guidance; seeks guidance on only the most complex task
• Translate concepts into practice
• Develop and implement communication plans to support overall member experience, improve retention and encourage members to take an active role in their health
• Collaborate with Regulatory Affairs and Legal teams to ensure marketing materials are compliant with necessary state and federal guidelines
• Work successfully with the creative and production teams to create materials that are strategically sound and meet all client commitments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent work experience
• 5+ years of experience in Client Management, Marketing or Communications
• 5+ years in client-facing relationship management
• 5+ years in project management
• Experience in a deadline-driven matrix environment
• Proficiency in Microsoft office suite and Adobe

Preferred Qualifications:

• Experience in a regulated industry
• Healthcare industry experience
• Knowledge of Medicare
• Ability to be flexible and work with ambiguity
• Excellent verbal and written communication skills
• Excellent organization skills and experience managing and prioritizing several deliverables
• Proven presentation skills (over the phone, in-person with client)
• Demonstrated collaboration and relationship building skills
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut/Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Recommended Skills

• Account Management
• Adobe
• Business Relationship Management
• Communication
• Coordinating
• Customer Demand Planning