Front Desk Coordinator

ELLIOTT PHYSICAL THERAPY

JOB DESCRIPTION

JOB TITLE: Front Desk Coordinator

EMPLOYER: Elliott Physical Therapy

DEPARTMENT: Administration

REPORTS TO: Office Manager

EFFECTIVE DATE:

SUMMARY: Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive clinic at Elliott Physical Therapy.

DUTIES AND RESPONSIBILITIES:

● Greets all coming through the door and creates a warm, welcoming environment. ● Responsible for directing incoming calls in a courteous manner. ● Checks in patients and collects copayments, coinsurance and deductible payments.

● Reconciles daily balances and deposits. Updates clinic deposit log daily. ● Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.

● Obtains new patient information necessary to create patient charts and schedule initial evaluations.

● Maintains patient charts.

● Follows HIPAA guidelines to respect patients’ privacy and confidentiality of patients’ medical records.

● Prepares reports and correspondence as needed.

● Keeps track of office supplies and inventory.

● Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.

● Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.

● Works with Clinical Manager and Physical Therapists to maintain patients’ scheduling according to their Plans of Care.

● Works with Office Manager and Clinical Manager to reach clinic goals and expectations.

● Attends monthly clinic meetings.

● Represents Elliott Physical Therapy within our community and understands the importance of community involvement.

● Shares clinic cleanliness duties with PTs, CM, and OM.

● Performs other related duties as assigned by management.

QUALIFICATIONS:

● Commitment to excellence and high standards.

● Proven customer service skills.

● Excellent written and oral communication skills.

● Ability to deal effectively with diverse individuals at all organizational levels. ● Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

● Proficient in Google Suite.

● Proven ability to handle multiple projects and meet deadlines. ● Good judgment with the ability to make timely and sound decisions.

COMPETENCIES:

● Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

● Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

● Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

● Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

● Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

● Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

● Occasionally required to stand

● Occasionally required to walk

● Occasionally required to sit

● Frequently required to utilize hand and finger dexterity

● Continually required to talk or hear