Project Coordinator & Training Producer - Global Field Enablement Operations

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Job Category

Sales

Job Details

THIS IS A CONTRACTOR POSITION FOR 6+ MONTHS

About salesforce.com :

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

The Team:

The Global Field Excellence and Enablement (FEE) Operations team ensures Sales and Sales Leaders are equipped with the knowledge, skills, content, and tools to maximize productivity and customer success. We solve business challenges with high impact, outcome-based enablement programs to serve our 10,000 sellers world-wide.The FEE Operations team is a strategic partner responsible for orchestrating key stakeholders and driving the operational rhythm to ensure customer success and execution of sales enablement programs.

The Global Field Enablement Operations team is expanding to include an experienced Project Coordinator to support the team in audience identification, scheduling, logistics, and tracking the completion, attendance and performance of global enablement sessions. As a Project Coordinator, you will also work with Enablement leaders and cross functional teams to manage the Enablement request intake process to assess and communicate overall demand for enablement globally. You will work directly with delivery team specialists, enablement business partners, sales leaders, and members of the Program Management Office to ensure program deliverables are met according to established scope, timelines, priorities, and budget. You are an ideal candidate if you have a solid track record of successfully managing the logistics and scheduling of global programs, are organized, have strong communication skills, excel in project management, can work across multiple time zones, and have experience facilitating and producing virtual events using Zoom technology (including breakout rooms).

Primary Responsibilities

• Coordinate and manage internal resources and third parties/vendors as necessary for the flawless execution of program deliverables.

• Plan, coordinate, and schedule training sessions, workshops and events, prep speakers, and provide day-of event support.

• Provide virtual day-of coordination and production support, including technical assistance and troubleshooting.

• Manage and monitor virtual training sessions, ensuring participants have access to all required tools and resources.

• Run polls, breakout sessions and other tech experiences.

• Utilize Salesforce technology to assess global demand for enablement.

• Track and monitor enrollment, create attendee rosters, send reminder emails, pre-course work, manager notifications, post-course communication, etc. per course requirements.

• Manage course evaluations and report program performance, specifically to analyze the successful completion of short and long-term goals.

• Schedule presenters and/or facilitators for respective courses.

• Book conference rooms, coordinate catering, and coordinate delivery of training supplies.

• Manage Slack channel communications

• Maintain team internal sites with relevant course information.

• Implement best practices and standards to ensure consistency and quality across the entire portfolio of Sales Enablement programs.

• Evaluate new enablement requests through conducting discovery interviews, completing assessments, and determining prioritization.

• Prepare presentations for the team and senior management highlighting program or portfolio performance in an easy to understand executive-ready manner.

• Perform data entry into spreadsheets, LMS and other tools.

• Conduct monthly & quarterly reviews of: org charts, links, photos etc. to keep sites up to date and useful.

Skills & Qualifications

• Proven working experience in project management, Agile a plus.

• 2-3 years of related experience.

• Get it done attitude with a strong sense of team spirit.

• Excellent attention to detail, oral, written and presentation skills, confident communicator.

• Strong analytical skills and ability to learn/develop new reporting tools.

• Ability to manage multiple deadlines and perform effectively in a fast-paced environment with little supervision.

• Ability to communicate effectively to all levels and across business functions.

• Ability to work under pressure.

• Responds well to feedback.

• Experience using: Zoom/Zoom Breakout Rooms/ Google Apps

Preferred

• Project Management Professional (PMP) / CSM /Agile certified practitioner is a plus.

• Understanding of Salesforce Product offerings.

• Experience with Google (Sheets, Calendar, Slides, Gmail)

• Experience with Quip, Slack

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ({apply below} .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com ({apply below} or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the Most Admired Companies in the World and one of the 100 Best Companies to Work For eleven years in a row, and named Innovator of the Decade and one of the Worlds Most Innovative Companies eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something thats so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.