VP of Operations / GM of Mystic Lake

Position Summary:

The VP of Operations / GM of Mystic Lake Casino will serve as a key member of the Shakopee Mdewakanton Sioux Community Gaming Enterprises Senior Leadership Team. The position will oversee all of Hospitality and Operations for our Mystic Lake Hotel and Casino covering 1,700,000 square feet of property with: 766 hotel rooms, approximately 4000 slot machines, 78 table games, 116,000 square feet of convention and entertainment space and 5 restaurants.

This position provides overall strategic leadership for all operations activities in the Enterprise. Responsible for planning, designing, and executing on all key initiatives ensuring development and implementation of revenue generation and maximization strategies, efficient operations, cost-effective systems, and continuous process improvement. Provides leadership to all leaders and team members at all levels with the operation's organization that fully aligns with the SMSC GE's purpose, vision, and values. Responsible for modeling behavior and setting direction for all team members required to meet current and future needs of the Enterprise and the Community.

The incumbent shall perform all duties within the scope of the position and the responsibilities reasonably assigned by the President/CEO and the Shakopee Mdewakanton Sioux Community Gaming Enterprise Board of Directors. The position will be responsible for the overall operations and financial performance of Mystic Lake Casino Hotel including all aspects of gaming, hospitality, facilities management, and capital project management. Manage, plan, direct, develop, communicate, and coordinate all activities of the department and collaborate with all other divisions of the Enterprise to drive strategic outcomes and financial performance.

Demonstrate and understand the competitive market, industry best practices and overall industry trends and provide the strategic direction to continue to grow revenue and profit for future development and enhancement of all gaming operations and non-gaming amenities. The priority is to ensure that the SMSC's gaming operations are positioned for long-term operational success and sustainability.

Provide excellent leadership, engagement, and oversight of all of the leaders and teams under the position's direct responsibility. This position is strategic, analytical, and operational in focus and will work collaboratively with all leaders and teams to achieve the required outcomes. Must have a high degree of credibility and demonstrate the ability to contribute value with all levels within the Enterprise.

Budget/Asset Responsibilities:

Responsible for the financial performance of Mystic Lake Casino Hotel and the effective management of all capital asset development and projects.

Direct Responsibilities:

• Provide the strategic direction and leadership oversight for all Operations Departments of the Gaming Enterprise to include Gaming, Hospitality, Property Operations achieving the strategic objectives and required financial goals and outcomes for Mystic Lake Casino Hotel.
• Provide direction and oversight ensuring that the established standards for the maintenance of all gaming facilities and all the Mystic Lake Casino Hotel's amenities are defined, managed and followed.
• Provide direct oversight and responsibility for ensuring that engineering safety standards are strictly adhered to in order to provide for the continuous operation and reliability of Engineering & Facilities systems and to assure the safety and comfort of Gaming Enterprise guests and team members at all times.
• Provide direction and oversee all capital planning and capital projects from strategic positioning to implementation.
• Collaborate and partner closely with Marketing and Little Six Casino on all related initiatives to drive the required financial results for Mystic Lake Casino Hotel.
• Collaborate and partner closely with Little Six Casino to align resources and processes to maximize performance for the enterprise.
• Maintains knowledge of market conditions and competition, emerging technologies and trends in the gaming industry and operations management in order to improve the Gaming Enterprise's operations and market position and maximize financial performance.
• Lead the development of the department's annual strategic planning process and the associated annual budgeting process and its alignment to the overall goals of the enterprise
• Establishes, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent outcomes and execution.
• Monitors performance against key operating metrics and presents performance reports and metrics to members of leadership regarding performance and other Enterprise planning outcomes.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and continuous process improvement initiatives that maximize the use of all resources.
• Ensure that the Operating Departments maintain regulatory compliance relative to all applicable provisions of the Gaming Ordinance, the Indian Gaming Regulatory Act, the Internal Revenue Code, and any other regulations duly adopted by the Gaming Enterprise Board of Directors and the Shakopee Mdewakanton Sioux Community Gaming Commission.
• Maintain direct responsibility and accountability for the overall leadership, management, direction, and performance of all departments within Operations for Mystic Lake Casino Hotel and identifies training and development opportunities for the respective teams. Partners closely with Human Resources on all team member initiatives and communications.
• Provide direct oversight and supervisory responsibility for the, the Director of Slots, the Director of Table Games, the Director of Food and Beverage, the Director of Group Sales, the Director of Hotel, and the Director of Facilities and Projects.
• Approximately 1700 indirect reports between, Hotel, Slots, Table Games, Food & Beverage, Property & Facilities and Group Sales

Position Requirements:

• Bachelor's degree in business administration, finance, accounting, operations management, or a related field. Master's degree preferred.
• Fifteen+ years or more of progressive executive-level operational oversight, business strategy, planning, analysis, and leadership experience in a gaming enterprise within a Native American community or other gaming industry experience.
• Significant gaming industry knowledge and experience within operations, finance, or a related function.
• Previous experience managing all aspects of casino operations and related amenity operations with budgeting, forecasting, and reporting processes, to include such areas as casino, food and beverage, hotel operations, facilities management.
• Extensive knowledge of strategic planning and analysis, competitive analysis, and business development.
• Successful experience with change management processes and demonstrated ability to drive process improvement from strategic planning to implementation to operation.
• Extensive knowledge of regulatory oversight, processes, and protocols to operate in a highly regulated environment.
• Significant experience with gaming and hospitality related systems and ability to oversee the necessary technology to support effective operations.
• Strong ability to interpret, comprehend complex legal documents, and summarize data to recommend and aid management in achieving strategic objectives and operational goals and necessary decision making.
• An attention to detail with strong organizational skills.
• A strong aptitude for leading through influence, setting direction, aligning teams, and delivering results.

Leadership Competencies:

• A proven people leader with success building and leading high performing teams.
• Act, demonstrate and lead change and innovation across the Enterprise.
• Skilled in proactively assessing individual and enterprise performance and aligning solutions to improve with strategic initiatives and cultural foundations.
• Demonstrated success of strong relationship management and team building skills with the ability to influence leaders and team members at all levels within the greater Enterprise.
• Experience with change management and implementing small- and large-scale initiatives
• Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging and deliverables to the audience.
• Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.