Greendale, WI

Job Description

Description:

The Store Lead position oversees a specific area(s) of the store such as Women's, Men's, Children's, or POS and is responsible for overall department standards and work plans.

• Greets and interacts with customers using Total Customer Service Standards.


• Follows Loss Prevention guidelines to deter theft and manage mismates.


• Manages aisle maintenance and product displays; assists in unloading trucks, floor moves, merchandising and freight plans, pricing, promotional displays and store housekeeping.


• Assists in training for consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.


• Provides overrides, performs safe and till counts, and reconciles cash settlements upon completion of cash office training.


• Delegates tasks to associates, oversees work assignments, and communicates department successes and opportunities.

Requirements:

• Customer focused, excellent communication and listening skills, ability to learn and execute the concept.


• Prolonged periods of standing and walking, must be able to lift up to 25 pounds at times and up to 10 pounds continuously.


• Ability to work flexible schedules including nights, weekends, and holidays.

• One year of customer service and previous cash handling experience preferred.


• Must be at least 16 years of age.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Employee Family Discounts


• Relocation Opportunities

Requirements

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.