Washington, DC

Company Information Octo is an industry-leading, award-winning provider of digital services for the federal government. Octo specializes in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes. Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice! Job Description You... As a System Administrator at Octo, you will support the VA staff that focuses on enterprise messaging, directory services, and eDiscovery team support inclusive but not limited to administration, training, case management, and technical electronically stored information collections and server administration. The ideal candidate will have knowledge to receive, triage, manage, data mine, and track case requests and litigation. Highly desirable to have experience in data mining support utilizing Microsoft Exchange Management Console, Microsoft Exchange Admin Center, Microsoft Active Directory, Microsoft PowerShell, Mailbox History, VA Exchange Migration Portal, and MDEM-LT Decryption Platform. Ideal candidate to have knowledge of eDiscovery support using Microsoft O365 eDiscovery platform, (enterprise solution allowing one to manage legal, regulatory, and investigative matters within one application) and provide the resulting technical system recommendations for the data collection and generation. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly. Us... We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions. Program Mission... The eDiscovery program is supporting the Department of Veteran's Affairs staff on enterprise messaging, directory services, and eDiscovery team support inclusive but not limited to administration, training, case management, and technical electronically stored information collections and server administration. Skills & Requirements Requirements... * eDiscovery activities based on the Electronic Discovery Reference Model (EDRM) * Office 365 (O365) support - tier 3 * Utilize Discovery Attender to perform separations and searches * Collecting email data (both encrypted and non-encrypted) * Service Now ticket management * Decrypting Rights Management Service (RMS) and Secure/Multipurpose Internet Mail Extensions (SMIME) via custom decryption platform * Freedom of Information Act (FOIA) request management * Performing mailbox keyword searches and analysis * Restoring individual mailbox items by contact with users' desktops via screen share as well as if items are permanently purged from system, perform restore of items using mailbox extraction process * Create accounts and training to support Office of General Counsel reviews * Litigation holds and R&D management * Project management and data mining support * Excellent written and oral communication skills, including strong technical documentation skills * Strong interpersonal skills and ability to work collaboratively in dynamic team environment * Proven track record in demanding, customer service oriented environment * Ability to communicate clearly with all levels within an organization * Excellent analytical skills, organizational abilities, and problem solving skills * Must be able to obtain and maintain public trust clearance Desired Skills: * Demonstrated experience in the use of Office 365 (O365) support - tier 3 * Experience supporting Department of Veterans Affairs or other federal organizations Years of Experience: 5 years of experience of IT system administration experience and experience with eDiscovery. Education: BA/BS degree in a computer discipline, or equivalent applicable experience. Location: Remote within the United States. Clearance: Ability to obtain government clearance. Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.