Boston, MA

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview

Amwell is seeking a motivated and collaborative Talent and Learning Operations Coordinator to join the Talent Management and Learning Team. The Operations Coordinator will be responsible for the management of talent and learning systems, and successful day-to-day administration and support to ensure internal and external users have access to critical learning resources. This role requires someone that is detailed oriented, strong in project management, highly responsive communicator, excellent in engaging and supporting multiple stakeholders, and able to effectively coordinate across various systems and priorities to deliver results.

Core Responsibilities

Learning Management System (LMS) Administration

• Manage technical and functional day-to-day operations, including configuration, testing, troubleshooting, content management and overall health of system.
• Develop standard operating procedures around LMS Administration and establish and maintain standards to ensure data integrity and best practices related to the LMS.
• Review regular system releases, determine potential impacts, and coordinate actions to further assess and prepare for impacts across all LMS features.
• Respond to ongoing questions and troubleshoot to ensure quick and proactive resolution and customer support.
• Work with vendor to address and resolve LMS issues.
• Reporting: create, generate, and distribute a variety of standard and custom/ad-hoc reports; manage the generation of weekly, monthly, and quarterly reports.

• Perform work of a very detailed nature requiring a high degree of accuracy and consistency.

Performance Management Platform Administration

• Technical administration of the Betteworks platform used for company, team and individual quarterly OKRs as well as performance management
• Operate with a high sense of discretion and privacy with information
• Troubleshoot, and quickly respond to user issues, proactively follow up and address questions on a daily basis
• Manage back-end aspects of the platform to design processes, maintain privacy, accuracy of data and records, ensure seamless, simple end user experience
• Ensure privacy of data, and ensure accuracy of reporting data in a timely manner

Learning Project Management

• Oversee and project manage - coordinate, support logistics and other necessary support for successfully delivering learning (eg. events scheduling, virtual events hosting, participants registration and participation, follow-up communication)
• Create, administer and manage learning effectiveness and satisfaction surveys; deploy, gather and analyze results

Team Coordination

• Support Head of Talent and Learning with project planning and management across learning team by using Smartsheet tool
• Support Head of Talent and Learning with producing quarterly reports and dashboards

Qualifications

• Minimum of 2-3 years hands-on experience with learning technology, preferably LMS administration, management and coordination
• Ability to manage multiple projects simultaneously, and coordinate priorities across multiple stakeholders to achieve deliverables and meet deadlines.
• Experience in project managing training implementation and/or leadership development programs, including creation of collateral materials (brochures, toolkits, etc)
• Strong communication skills including clear and concise writing
• Strong command of excel, and power point presentation creation

• Bachelor's degree preferred

Additional information

Working at Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance