Security Officer 2nd Shift

Position Title: Security Officer/Command Post

Department: Security

Reports To: Security Sergeant

General Summary: The Security Officer/Command Post ensures the safety of guests, staff, collection of animals and property. This position will be permanent for a period of six months (beginning Dec. 30th, 2018), after the six-month period the position may or may not be continued at the discretion of the Security Director.

________________________________________

To deliver on the Audubon mission, the Security Officer/Command Post will:

Provide a guest experience of outstanding quality

________________________________________

• Maintain high standards of personal appearance and grooming wearing the proper uniform and nametag.

• Maintain regular attendance as scheduled which may vary according to the needs of the organization.

• Remain alert while on duty.

• Document the time and location of patrol area during rounds.

• Interact positively with internal and external guests, fellow staff members, vendors, etc.

• Comply with Operational regulations, health standards and procedures.

• Prohibit unauthorized entry.

• Maintain security equipment inventory.

• Complete incident reports in a timely, neat and concise manner.

• Staff the Command Post as a permanent post: Monday – Friday 9:00 AM to 6:00 PM

• Regularly monitor security cameras, immediately requesting a response to any activities that would require action from the security team.

• In the event of emergencies serve as coordinator between security staff and responding emergency personnel.

• Log guest arrival and departure as required by Audubon.

• Must be currently employed as an Audubon security officer.

Weave quality entertainment through the guest experience

________________________________________

• Report and secure potential hazards immediately upon identification that would prevent guests from enjoying the exhibits, play areas, and shows.

• Provide general assistance and information to guests.

Operate a financially self-sufficient collection of museums and parks

________________________________________

• Maintain a safe environment for guests and staff throughout the property by adhering to post orders and completing detex rounds as assigned.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

________________________________________

To deliver on the Audubon service promise, the Security Officer will:

Welcome

________________________________________

• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.

• Wear identification badge.

• Walk individual to destination instead of pointing; offer assistance to people who look confused.

• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.

Share

________________________________________

• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).

• Coach coworkers on service expectations.

• Utilize the power of teamwork to give excellent service.

• Know when to involve management.

Inspire

________________________________________

• Know the answers to questions or seek out the answers.

• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).

• Ensure work area is free of food, drink, socialization, and personal business.

• Follow Dress Code Policy on clothing and grooming.

• Keep unpleasant concerns behind closed doors (vent backstage).

________________________________________

Experience and Knowledge: One (1) year previous security experience preferred.

Education: High school diploma or equivalent

Licensure/Certification: Must have a valid driver’s license; CPR certification preferred.

Software Requirements: Proficiency in Microsoft outlook and excel.

Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.

Physical Requirements:

1. Very Heavy Work: exerting up to 55 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.

2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 55 pounds.

3. Constant adequate range of motion and mobility required.

4. Regular near acuity with clarity of vision at 20 inches or less required.

5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.

6. Regular talking and the ability to express and exchange ideas by means of language expected.

7. Regular hearing and the ability to perceive the nature of sounds.

8. Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:

1. Working long hours between breaks or meals required.

2. Ability to work under and handle stress in an appropriate manner required.

3. May be exposed to high, medium, or low noise intensity.

4. Constant contact with co-workers required.

5. Affinity for animals preferred.

6. Exposure to fluctuations in temperatures may be required.

7. Exposure to outdoor conditions may be required.

Law enforcement and military backgrounds encouraged to apply.