Parts Support Technician

Parts Support Technician

SUMMARY: Provides total parts support to technicians in the shop to facilitate the timely and accurate completion of repairs to customers' equipment by performing the following duties:

Essential Duties:

• Assists in the development of parts lists for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
• Minimizes customers' repair downtime related to parts availability and procurement issues.
• Identifies sources for and procures non-stock parts, using relationships developed with local suppliers.
• Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
• Enters parts used on jobs into computer resulting in a thorough accounting of inventory levels and accurate customer invoices.
• Recovers freight costs by following the current freight policy.
• Estimates date of delivery to shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with shop to ensure efficient use of technicians' time.
• Expedites urgent orders based on customer's requirements.
• Investigates and resolves problems with deliveries.
• Assures proper tagging and return of cores from remanufactured products used on shop jobs.
• Verifies completion and accuracy of parts portions of shop jobs to facilitate job closings.
• Builds and maintains relationships with technicians and shop personnel.
• Assists in setting appropriate stocking levels by reporting stocking problems or opportunities.
• Successfully completes all ongoing supplier-provided parts training and maintains all supplier and company required certifications.
• Takes advantage of every opportunity made available to increase parts knowledge through attendance at meetings, seminars and schools.
• Performs other duties in the Parts Department when requested.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.