Interface Specialist

This position is responsible for the development, implementation, and support of interfaces between Quest Diagnostic applications and customer applications or Quest Lab Systems to Quest Laboratory instruments.

Performs and facilitates research and testing, provide overall project leadership to ensure interfaces conform to the Quest HL7 standards.

• Responsible for multiple implementations or conversion projects.

• Participates in information gathering for interface requirements.

• Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.

• Provides direct interaction with client and client’s vendor

• Designs and oversees interface implementation project plan.

• Responsible for providing project status updates.

• Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.

• Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.

• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.

• Provides post implementation support

• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.

• Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.

• Meets productivity requirements for this position

Education Preferred:

• Bachelor of Science in Computer Science or related technical field is preferred

Work Experience:

• Required 2-5 years of experience in medical lab operations and IT functions, including direct involvement in clinical interface configuration/maintenance/support.

• Exposure to clinical healthcare environment.

Physical and Mental Requirements:

• Perform job duties with frequent interruptions or distractions

• Adjust priorities quickly as circumstances dictate.

• Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.

• Maintain composure under pressure

• Performs a variety of duties, often changing from one task to another

• Ability to comprehend and follow verbal or written instructions

• Using effective verbal communication

• Using effective written communication

• Concentrate on tasks

• Ability to making decisions

• Examine/observe details

Other:

• Ability to manage projects with little or no supervision

• Excellent written and verbal communications skills

• Strong problem solving, organizational, and analytical skills

• Ability to work under pressure, managing multiple priorities, and complete tasks on time within a fast paced environment

• Must be resourceful, self-motivated, and quick learner of highly technical systems

• General knowledge and understanding of operating systems, databases, application development tools, and data processing

• Experience using Microsoft Office, Microsoft Project a plus

• Ability to understand HL7 standards is helpful

• Experience with XML and SQL is required

• Experience with SoapUI is highly preferred

• Experience with Web Services is highly preferred

• Experience with SFTP is preferred

• Familiarity with a commercial Integration Engine Product (i.e. Cloverleaf) a plus.

Recommended Skills

• Analytical
• Clinical Works
• Communication
• Creativity
• Curiosity
• Data Processing