Global ITSM Developer

JOB DESCRIPTION:

• A colleague in this role is responsible for the development and customization of the ITSM application and services.
• The incumbent delivers new functionality across the ITSM application and support the development lifecycle.

RESPONSIBILITIES:

• Develops in the ITSM instance including routine changes or configuration adjustments.
• Performs management and configuration of ITSM applications and modules, service automation and system integrations.
• Contributes to the strategic development of new platform customizations.
• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement.
• Develop new enhancements.
• Assists in the assessment of architecture and current system limitations.

QUALIFICATIONS:

• Bachelor's degree or related experience (four-year degree preferred).
• Strong technical acumen and capability, with demonstrated results.
• 2+ years experience with working with web application technologies (HTML, CSS, JavaScript, REST, etc.).
• Strong grounding in fundamentals of web application development (identity, security, etc).
• Experience working with structured data, schema, and databases
• Experience integrating internal and external (SaaS based) applications.
• Exposure to Identity Management and Single Sign on/Active Directory integrations.
• Experience with Agile and SCRUM software development approaches
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Experience with process design and IT delivery of agreed business processes.
• Ability to manage multiple projects and priorities.
• Previous success working in a dynamic environment with the ability to adapt to changing priorities.
• Proficiency with ServiceNow and related product design and delivery.
• Technical ability to develop, design and maintain web pages and ServiceNow sites.
• Understanding of systems and platforms used by the company.

ABOUT THIS COMPANY:

This company is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, They help clients navigate an increasingly dynamic and complex environment through four market-leading businesses. They advise individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. They develop advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. They deliver advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. They serve as a critical strategic, economic and brand advisor to private sector and governmental clients.

Recommended Skills

• Adaptability
• Agile Methodology
• Architecture
• Attention To Detail
• Automation
• Business Processes