St. Petersburg, FL

We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 900 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We're looking for a Customer Success Representative to join our Customer Success team! If you like the thrill of the chase and are passionate about retaining customers and showing them the best way to use our product, we'd love to meet you!

Your new adventure:

• Have a self-starter attitude and engage with existing accounts, assessing their engagement and risk of churn
• Create and execute an action plan that speaks to each customer's needs while focusing on their retention
• Identify patterns and provide valuable feedback to our internal teams, so we can keep developing our product and building the best customer journey
• Negotiate opportunities to avoid churn and add value to customers through product adoption and stickiness
• Perform product consultation and advisement to customers with low engagement
• Keep a consistent and general understanding of Pipedrive's product suite
• Hold intelligent and engaging conversations over phone, video and email
• Educate prospects on Pipedrive's self-enablement tools and best practices
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and follow-ups
• Participate in maintenance of detailed documentation about your segment of Pipedrive's customers
• Drive attendance for webinars, marketing events and live seminars
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Does this sound like you?

• Experience in sales and customer-facing interactions is a plus
• Ability to work in distributed teams, contributing for the team's success
• Proactive mindset that's comfortable with outbound calls and interactions with customers
• Eagerness and ability to learn new software quickly
• Strong work ethics
• Talent for building and nurturing professional client relationships
• Bachelor's degree is a plus
• Experience with a CRM is a plus
• Customer-oriented mindset
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Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga, and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• Beautiful office just minutes from downtown Saint Pete
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you'd expect from a great employer (5% 401K match, paid time off and 12 paid (+ 2 extra floating) holidays, comprehensive medical, dental and vision plans, regular team building activities, parental leave, paid family bonding time, as well as gym and parking allowance)


The employee must be authorized to work in the US without company sponsorship. Employee must be located in Florida to be considered for this role.

Based on this role's access to certain data, Pipedrive will be conducting a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
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We're on the lookout for a Customer Success Representative to show our customers the best way to use our product, in our Customer Success team!

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.