Chicago, IL

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch's Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide have helped fund a century of growth and enables you to make important credit judgments with confidence.

Department overview:

The Desktop Engineering team is responsible for providing Fitch Groups strategic road map for the desktop computing environment, researching and implementing new technologies, owning and maintaining the desktop environment and acting as Third line support. The team supports offices in America, Europe, the Middle East, Africa, Asia, Australia and Latin America. Support and project work encompass all sites as well as frequent interaction with IT staff in our offices globally.

The Desktop engineering team is currently split between the US and UK supporting Fitch globally, occasional out of hours work may be required. This role will report to the Desktop Engineering Team Leader in Chicago, New York or London, UK.

Duties and Responsibilities:

Mac Engineer will possess system knowledge in the areas of MacOS Imaging, Patching, System Certificates, and Active Directory authentication using Enterprise Connect, AzureAD SSO, and CIS security hardening guidelines to effectively support and grow these technologies

• Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro cloud environment
• Design, test, and build common application installation scripts and packages for deployment of internal and third-party applications to macOS endpoints
• Testing and deploying OS upgrades, OS patches and application patches globally
• Performs log collection and analysis, working with vendors' support engineers as needed, to diagnose issues and recommend resolutions.
• Help smooth onboarding and offboarding experience / continue to improve new hire processes
• Analyse, understand, identify technical problems, and document appropriate solution. Actively pursue mechanisms from preventing issues re-occurring and use automation where possible
• Create Mac compliance reports using both built-in Jamf reporting and Jamf API technologies
• Assist other IT departments in project deployments when required.
• Produce documentation for Desktop Engineering, Service Desk and End users

Skills and Experience:

• Significant technical background and hands-on experience with MacOS and Knowledge of Low-level debugging and troubleshooting Macs
• Familiarity with all recent releases of MacOS (High Sierra, Mojave, Catalina, Big Sur, Monterey) features, patching, upgrades, etc.
• In-depth knowledge and experience with using and administrating Profiles and Policies via JAMF Pro
• Experience working with Terminal and creating /modifying Bash, Python, and AppleScript scripts to achieve automation and endpoint configuration.
• Good knowledge/understanding of Network Protocols (TCP/IP, DNS, DHCP, 802.1x, etc)
• Experience working with application development teams and supporting common dev applications (Visual Studio Code, IntelliJ, XCode etc..)
• Knowledge of PKI, certificate deployment via SCEP
• Experience with Security workflows including FileVault, Activation Lock and restrictions.
• Experience with a ticketing system.
• Familiarity with ITIL processes.
• Development of test cases/procedures and training documentation.
• Strong problem solving and root cause analysis.
• Ability to work in a team environment or as an individual contributor.
• Must be well versed in dealing with staff that is both technical and non-technical.
• Ability to organize and work on multiple projects concurrently, often under strict time constraints.

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Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

UNITED STATES ONLY: As part of its continued efforts to maintain a safe workplace for employees, Fitch requires that all employees who receive a written offer of employment on or after October 4, 2021 be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. Fitch will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements. - provided by Dice