Sr Director, Health & Social Programs - Remote, Prefer in MN

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The Health and Social Program Senior Director is a critical leader on the Community Strategy team that is responsible for defining Community & State’s program strategy for improving social risk factors and health equity within communities and for UnitedHealthcare members through the development and management of a portfolio of health and social programs that specifically address Social Determinants of Health. This work includes concept development, execution, program testing, operationalization, and measurement in markets where C&S holds a Medicaid managed care contract. This work is done in collaboration with national functional partners and health plans. The Senior Director will also be responsible for representing the health and social program portfolio within the enterprise to executive leaders to champion the strategy, garner buy-in for programs and position programs to support C&S’ business plan objectives.

The Senior Director will manage a dynamic team of health and social program experts and be responsible for the national footprint of C&S’s health and social programs such as Housing+Health, food is medicine/food insecurity, social isolation, and workforce development. The Senior Director will ultimately accountable for the end-to-end concept development, scaling, and return of investment of the services within the health and social program portfolio.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop, lead and champion the end-to-end health and social programming business strategy for Community & State including executive communication and reporting


• Work cross functionally and influence leaders to support the health and social programs and align efforts collectively to advance the program objectives (pilot, operations, program integrity) including collaborating with network, health care economics, finance, the office of the CMO, local market leaders, clinical operations, business development, marketing, and policy


• Manage and expand existing Housing+Health program portfolio:
  
  
  
  • Align housing and health systems for housing insecure complex populations receiving Medicaid (e.g. Medicaid expansion, disabled, aged, individuals with complex behavioral health conditions and intellectually and developmentally disabled)
  
  
  • Responsible for leading operations of existing programs and expanding footprint of programming across C&S’s 31 existing Medicaid markets
  
  
  • Standardize and embed program operations within the markets and assessing performance (affordability, member impact, housing stabilization
  
  
  • Normalize program capabilities and performance across all markets focusing on sustainability, outcomes and embedding of programs within health plan operations
  
  
  • Define and execute a partnership strategy to formalize relationships with housing providers, housing support services, housing location services and clinical programs skilled at treating housing insecure and homeless patients.
  
  
  • Define strategy to bring the Housing+Health program for all remaining C&S markets
  
  
  • Lead the development of programs to address housing needs for aged, blind and disabled individuals within Medicaid waiver programs
  
  
  • Leverage learnings and existing program infrastructure to scale Housing+Health programs to impact complex populations
  
  
  • Execute a partnership strategy to formalize relationships with housing providers, housing support services and housing location services
  
  
  • Represent Housing+Health program with external partners and identify strategic providers to support program performance
  
  
  • Develop innovative strategies for building networks of non-traditional providers with the goal of aligning high performing, high quality providers to programs, execute partnerships and deploy network within markets
  
  
  • Build data management/analytics approach to create meaningful insights using new data sources to identify members, better understand housing needs and couple housing data with health care data to inform program development. This includes cross functional collaboration with date management teams, technology and health care economics
  
  
  • Inventory and work cross functionally with enterprise assets and teams to advance the Housing+Health strategic goals and improve member resource impact (e.g. UHC Catalyst, innovation teams, efforts for social determinants of health, etc.)
  
  
  • Track external market to identify new funding opportunities, innovative capabilities and emerging models to addressing health and housing stabilization and use those insights to advance program objectives
  
  
  • Identify evidence-based practices and seek innovative ways to adopt in existing programs and inform development opportunities (e.g. housing first, medical respite, money follows the person, tenancy supports, rapid re-housing)
  
  
  
  


• Develop, scale, and ensure return on investment of new health and social programs:
  
  
  
  • Create disability employment program in various state markets, as well as develop partnerships with community-based organizations at the state, regional and national levels to provide a pathway to employment for candidates with a range of disabilities within the communities UHC serves
  
  
  • Establish best-in-class social isolation programming for members and communities that supports resiliency and overcoming generational trauma
  
  
  • Design and execute food is medicine model for Medicaid members in addition to broader food insecurity strategies for communities
  
  
  
  

Competencies:

• Provides vision and inspiration to team members; translates strategy into action, develops action plans; sets expectations; monitors delegated activities; and provides recognition for results


• Identifies and resolves issues in a timely manner; gathers and analyzes information; solicits feedback and uses reason when dealing with emotional topics


• Measures self against a standard of excellence; undertakes self - development activities and learns new skills; seeks increased responsibilities; and asks for / offers help when needed


• Works well in a fast - paced environment; treats others with respect and consideration; accepts responsibility for own actions; understands business implications of decisions; aligns work with strategic goals; and develops and executes strategies to achieve organizational goals


• Can multitask in a changing work environment; manages competing demands and unexpected events; is willing to change approach to best fit the situation; deals well with ambiguity


• Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams


• Energy, motivation, and grit to forge new programs not previously tested and drive results in a challenging, fast-paced large corporate, matrixed environment


• Excellent communication, collaboration, presentation and relationship management skills with both technical and business partners


• Solid interpersonal skills, passion around facilitation, empowerment, and servant leadership


• Critical thinking, solid analytical skills, results oriented leader who can quickly synthesize information, assess value and connectedness to generate conclusions and best solutions


• solid systems thinking to manage enterprise-wide alignment of organizational systems


• Demonstrated ability to manage and lead people and prioritize deliverables

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or higher


• 8+ years in progressively responsible positions in end-to-end program development/management within a matrix environment in managed care or related healthcare industry or public social programming


• 8+ years managing large cross-functional teams with direct and indirect reporting relationships


• 8+ years of experience in developing, managing and building innovative relationships with external customers and / or community partners


• 5+ years of P&L and budget management responsibility


• Experience negotiating and managing vendor contractors


• Experience coaching to drive performance, build relationships, establish credibility with individuals who do not directly report to position


• Challenge status quo; commitment to population health and improvement


• Commitment to health equity and understanding of the social impact to health outcomes


• Effective at building mutually beneficial executive-level relationships, both internally and externally


• Ability to travel and work flexible hours to accommodate procurements


• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcations:

• Masters’ requirement in public health or related discipline


• Business, Public Health or Non - Profit Management


• Experience with Medicaid policy


• Social Determinant of Health programming experience; food is medicine/food insecurity, social isolation programming, workforce development, affordable housing experience such as public housing, tenancy supports, supportive housing, housing policy

CLL Strengths

• Achievement Drive


• Leading Change & Transitions


• Uncertainty & Ambiguity Comfort


• Resilience & Resourcefulness


• Growth Mindset


• Self-Confidence


• Motivating & Influencing


• Managing Teams


• Critical Thinking


• Planning Skills


• Vision & Strategy Formulations

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $134,200 to $257,700. The salary range for Connecticut / Nevada residents is $134,200 to $257,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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