Chicago, IL

Sr. Business Analyst - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)



You are someone who thrives on developing new solutions to solve tough challenges. As a critical member of our business analysis team, you will help rewrite the future of UnitedHealth Group. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions?



As a Business Analysis Consultant, you will be empowered to support short and long term operational/strategic business activities; develop, enhance and maintain operational information and models that will have an impact on business decisions. In this role, you will have the opportunity to take the contributions of a variety of teams and create valuable solutions to improve the health care system. Join us! Your passion for performance can fuel your life's best work.(SM)



As a Business Analysis Consultant, in the Optum Payer Services Client Delivery area you will work on the implementation and onboarding of clients for Payment Integrity, Risk Adjustment, STARS and HEDIS services and products.



You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.



Primary Responsibilities:




  • Work with Implementation team to understand the Client and plan for the Implementation

  • Analyze the Client contract and work with Client and internal teams to understand, document and manage business requirements for clients being implemented for Risk Adjustment and Quality Solutions (pre – sale thru operational deployment)

  • Work with implementation, technical and business teams to develop, document and approve custom solutions

  • Create tools (workbooks, questionnaires, workflows, etc) to assist in the gathering of requirements for existing and new solutions

  • Create a library of documentation that can be utilized and leveraged for standard implementation situations and configurations

  • Analyze, review, forecast, and trend complex data

  • Review the analysis and interpretation of others work

  • Present analysis and interpretation for operational and business review and planning

  • Support short and long term operational/strategic business activities through analysis

  • Develop and implement effective/strategic business solutions through research and analysis of data and business processes

  • Develop, document and implement effective/strategic solutions through research and analysis of data and business processes, including requirements gathering and work flow creation



Candidate must be able to:




  • Anticipate customer needs and proactively develop solutions to meet them

  • Interact with and manage the expectations of clients

  • Understand healthcare data and analytics

  • Navigate a challenging matrix environment, lead multi-faceted and multi-functional teams with a solid ability to problem solve and lead and motivate others in problem resolution

  • Develop innovative approaches

  • Lead business and technical discussions for the purpose of organizing needs into documented processes or requirements

  • Manage and understand business and technical solutions





You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:




  • Bachelor’s degree in Business, Finance, Health Administration, related field or equivalent work experience

  • 5+ years of experience in business analysis, gathering, documenting and managing business requirements and utilizing industry standard tools and templates

  • 5+ years of experience creating test plans, coordinating testing, writing test scenarios and reporting on test progress along with defect resolution

  • Experience with process improvement, workflow, benchmarking and / or evaluation of business processes

  • Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation



Preferred Qualifications:




  • Intermediate to advanced level of proficiency with MS Word, Excel and PowerPoint required; Visio, MS Project and SharePoint highly desired

  • Relationship building

  • Determination and perseverance

  • Problem solving

  • Consultative

  • Ability to assess impacts and make recommendations and/or decisions in a complex environment

  • Ability to manage and drive decision making across the matrix

  • Demonstrated ability to communicate ideas clearly and concisely

  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

  • Clever and intellectually curious

  • Solid communication and documentation skills

  • Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally

  • Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data

  • Analytic skills and formal business analyst training



Travel 25%





To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.





Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.



*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy





Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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