Chicago, IL

About PriceLabs:

PriceLabs was founded in 2014 by IIT / Kellogg Alumni and has been growing rapidly over the past couple of years. We serve thousands of customers in 100+ countries and our team is distributed between 8 countries.

PriceLabs is a market-leading revenue management tool for the vacation and short-term rental industry. We are an SMB/Mid-market focused product with mostly self-serve and some sales-assisted motion.

PriceLabs is looking for high-energy SMB CSMs to onboard and retain our global customer base

Why join PriceLabs?

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.
• We are a remote-first organization and accept work from home as the norm.

About the Role:

• Understand customer needs and help them understand how PriceLabs tools fit into their approach. Lead in-depth product demonstrations.
• Help prospects and customers set up their PriceLabs accounts and optimize as needed.
• Engage with customers proactively to help them improve their use of PriceLabs

About You:

• Prior experience with SaaS companies
• Proven experience as an Account Executive, Customer Success, Solution Consultant or in other sales/customer service roles.
• Excellent communication/presentation skills and ability to build relationships.
• You are a roll-up your sleeves and get work done kind of person.
• Organisational and time-management skills. Enthusiastic and passionate.

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.