Rochester, NY

Company Description

Monro, Inc.

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro – Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

Job Description

A role with Loss Prevention means the opportunity to be a part of transforming and growing Loss Prevention with Monro, Inc. As a Loss Prevention Investigator, you’ll be part of a team that is building a culture of awareness and actionable insights to mitigate critical drivers of loss, drive sales and improve our ability to say yes to the guest.

You will be responsible for communicating and validating loss prevention/store operation strategies and trends, the training and development of our team on drivers of loss and investigating internal and external theft and fraud.

You will be financially accountable to your designated markets by prioritizing and driving continuous improvements relating to key performance indicators.

Essential Functions:

• Act as the key resource for loss prevention in your market.
• Champion loss prevention trainings in your market.
• Utilize and develop exception-based reporting to anticipate and identify policy violations, theft, and fraud.
• Lead the identification and resolution of internal investigations, completing internal interviews either in person or virtually.
• Manage the identification and resolution of physical security incidents and external investigations.
• Leverage intelligence to support lessons learned and the development of policies, procedures and tools that drive continuous improvement in the loss prevention process.
• Drive preventative measures implemented through localized training, seasonally relevant communications and data driven investigations.
• Build partnerships with field leaders through participation in market visits, meetings, and calls.
• Maintain, develop, and implement physical security programs, impressions of control, alarms, and video solutions.
  
  

Management Responsibility:

This position has no direct supervisory responsibilities but requires influencing key partners.

Qualifications

Education and Experience:

• Bachelor’s Degree (B.A, B.S.) in Criminal Justice, Business Administration, Economics, Finance, or related field.
• 3-5 years’ experience in retail loss prevention or law enforcement, multi-unit retail loss prevention preferred, but not required.
• CFI, CPP, LQ or LPC certification preferred, but not required.
• Wicklander-Zulawski preferred, but not required.
• Six Sigma Certification preferred, but not required.
  
  

Knowledge & Skills:

• Possess a solid understanding of internal and external investigation processes and methodologies in a retail environment.
• Strong analytical skills and attention to detail.
• Ability to take initiative in identifying problems, analyzing data, and establishing facts to produce results and solutions.
• Excellent organizational skills, with the ability to manage multiple priorities and projects to meet deadlines
• Strong interpersonal and communication skills
• Relates well with and interact with all levels of the organization.
• Comfortable dealing with ambiguity.
• Proficient with all Microsoft Office applications with the ability to learn new and existing company specific software applications
  
  

Work Environment & Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines. Position requires prolonged periods of sitting/standing at a desk and working on a computer.

Benefits

Additional Information

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts
• Career development
  
  

Your next Destination!

Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating skills and open opportunities. Our General Service Technicians receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of Automotive Professional.

All your information will be kept confidential according to EEO guidelines.