Team Member Enablement Product Director - Hybrid

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

With the recent acquisition of ConnectYourCare (CYC) Optum Financial now serves 8M+ health benefit accounts and $18B+ in assets across multiple platforms and portals. As part of our Health Benefit Account (HBA) strategy, we will create a single consumer and team member experience, marrying the strength and stability of Optum’s legacy platform with the agility and configurability of the CYC platform. This unified experience will result in a single website, single mobile app, and single support team for our customers – greatly simplifying how they manage, save, and pay for the cost of care.

As we bring these businesses and underlying platforms together, we must focus equally on serving our consumers today and building for the future. As such, we are seeking a Director of Product Management responsible for leading the delivery of tools utilized by our contact centers to service HBA consumers, with a focus on making it easier for our team members to take care of the consumer.

This role will manage a team tasked to develop, define, and execute the consolidation and enhancement of multiple tools including but not limited to Salesforce ACET, OMNI, and AWD. Simply put, Optum Financial team members are your customers.

We are excited about our future and ongoing work to improve client, consumer, provider, and employee experiences that make it simple, easy, and affordable for consumers to meet their health care and financial needs.

If you are located in Salt Lake City, UT, Eden Prairie, MN, Tampa, FL or Cypress, CA, you will have the flexibility to telecommute,* as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

• Responsible for managing the effort to ensure that call center and operations team members have the tools and resources required to provide superior customer care


• Take a lead role coordinating with call and operations leadership, and cross-organizational stakeholders, including interaction with executive leadership, to clearly define strategic priorities. Translate these strategic priorities into actionable development plans


• Develop a roadmap and guide through the product lifecycle of strategy, metrics alignment, definition/requirements, delivery/development, and go-to-market


• Provide leadership to team of Product Managers. Leading day-to-day collaboration and decision making with cross-functional agile teams – including architects, developers, scrum master, designers and key partners


• Leadership of moderately complex projects across call and operations teams in various locations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in business administration, finance, healthcare administration or related field


• 6+ years product management experience, preferably with a technology-driven financial services or health care company or comparable entity


• 4+ years of managing virtual teams


• Proven ability to build relationships cross-functionally and lead teams toward common goals


• Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

• 2+ years working in a call center / operations environment


• 1+ years HBA related experience including HSA/FSA/HRA products


• Strong knowledge of Customer-Centric Product Operating Model concepts and practices


• Experience working with scrum teams in an Agile framework


• Demonstrated analytic acumen, ability to leverage data to drive decision making and improve outcomes


• Strong knowledge of Optum & UnitedHealth Group

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Recommended Skills

• Agile Methodology
• Analytical
• Business Administration
• Call Centers
• Customer Service
• Decision Making