Executive Director of Enterprise & Cloud Architecture - Remote

Executive Director, Enterprise & Cloud Architecture

TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring an Enterprise & Cloud Architecture Leader to join the mission of transforming customer experience and bringing humanity to business.
Ready to inspire and grow an architecture competency within TTEC? This leader will develop the technological blueprint that will carry the firm forward for years and as a result, is key to TTEC's ability to remain a dominant leader in the customer experience domain.

What you'll be doing

The Executive Director of Enterprise & Cloud Architecture is responsible for creating and leading TTEC's global technology strategy and design. In line with our multi-year roadmap, you will be a transformation agent modernizing a large global footprint into a cloud model effectively enabling cloud-native business solutions. This role will manage a team of architects, manage budgets, and partner with other leaders within key business and IT groups to deliver value across the organization.

On a typical day, you'll

• Partner and guide application, infrastructure, and security teams to define, design, and deliver technical roadmaps and architecture patterns that enable the business while aligning with technical architecture, TTEC business plans, and long term strategy
• Act as a Subject Matter Expert to the organization in end-to-end cloud architecture, including AWS/Azure/GCP and future providers spanning all IT disciplines
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Represent the enterprise architecture function at appropriate governance boards
• Establish and implement a stakeholder management plan to maintain a continuous understanding of the enterprise to ensure the on-going architecture relevance to the business needs.
• Build a high functioning architecture team providing a high level of partnership to the business and technology teams
• Provide strategic thought leadership to fellow team members across business

Why you? What you bring

• Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience
• 12 years' experience in designing large and complex IT operations in enterprise scale organizations
• 5 years designing cloud transformations/modernization required, Azure or GCP is preferred
• Demonstrated leadership and team-building skills, and proven ability to collaborate effectively with a group of high performing individuals
• Analytical skills and creative thinking to align ambiguous and complex information in a way that leads to practical and actionable outcomes
• Experience with automated deployment, continuous integration, and release engineering tools
• Strong knowledge and expertise in DevOps solution delivery and strategy

Compensation and Benefits

The anticipated starting salary range for individuals expressing interest in this position is $125,000-$214,000 annually. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Who We Are

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit {apply below} is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

#LI-Remote