San Jose, CA
Backend Engineer, Customer Success - Remote
Company Description
Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
Job Description
Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.
Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
Job Description
- Design, develop, execute, and test enhancements and resolutions to client projects
- Document and maintain solutions for custom client requirements, including backend to backend integrations and new features, extending the Medable product offering
- Participate in the process of creating standard operating procedures for Medable's internal work, and best practices guidelines for our customers
- Create and establish standard tools and processes for integrating Medable's platform with other technology solutions
- Provide technical feasibility assessments and scoping for projects and product support
- Lead, motivate, and coordinate teams. Coach/mentor team members as appropriate
- Identify and collaborate with other areas of the company to determine best practices for analysis, design, build, test design, validation, and documentation
- Collaborate with varied stakeholders to define scope, design, plan, and implement integration solutions
- Evaluate and determine the best way to integrate between 3rd party systems
- Manage multiple responsibilities
- Support customers with API integrations
- Collaborate with QA to perform bug fixing and improving application performance
- Provide support to customers to export data
- Proactively identifies and addresses issues or risks
- Other duties as assigned
- 2+ years of experience in Customer Integrations or a combination of education and experience
- 1+ year of experience in Solutions Engineering or equivalent work experience
- EDI experience, in healthcare or clinical trials (preferred)
- Experience developing and configuring HL7 and FHIR interfaces
- Knowledge of interface messaging standards, including HL7, FHIR, CCD/CCDA
- Detail-oriented and results-driven
- Adept at solving complicated technical problems and conversing with clients
- Excellent verbal and written communication skills, and ability to translate complex technical concepts into simple terms
- Effectively work on teams and collaborate across multiple divisions within the company
- Ability to learn new skills and quickly adapt to a rapidly evolving industry sector.
- Experience creating and managing project plans and workflow diagrams
- Experience developing Javascript and nodeJS
- Experience with clinical trials (preferred)
- Experience with clinical trial or healthcare software solutions (lab, EDC, imaging, etc)
- Experience with clinical trial data management a plus
- HS Diploma or equivalent, Sixth Year/Sixth Form College, Upper-Secondary
- Bachelor’s degree in computer science or equivalent work experience
- Git, Confluence, Postman, Terminal (command line), Node.js, Javascript, HTML, CSS, JIRA, MS Office Suite.
Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.
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