Santa Monica, CA

Volt is seeking a Credit & Collections Administrator in the Santa Monica, CA area for a highly reputable Entertainment Company. This is an on-site 7-month contract opportunity local to Santa Monica, CA. Note: This opportunity requires verification of COVID 19 vaccination with exceptions only as applicable by law to work on-site.
Duties and expectations:
• Provides clear, concise, and timely communication to internal and external stakeholders – especially at executive levels
• Provides timely, efficient and effective collection and dispute resolution efforts that require executive business partner and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution
• Negotiates complex customer settlements and payment plans with the appropriate approval authority
• Recommends accounts receivable for bad debt write-off and placement with third party collections agencies
• Identifies and manages collection trends which delay collection and provides guidance in order to avoid bad debt loss
• Identifies and resolves procedural and operational issues which could adversely affect collection of the accounts receivable
• Makes recommendations for process improvements focusing on the Customer-to-Cash cycle
• Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report
• Prepares ad-hoc reports
• Manages the collection and dispute resolution of complex / strategic accounts receivable
• Meets with customers – often at executive levels - to discuss their business plans, credit risk, payments, risk mitigation, and process improvements
• Responsible for managing bankruptcies, insolvencies, and third party collection
• Leads the Collections Team in preparation of ad- hoc reports to support business intelligence activities
• Leads in the development and implementation of new technologies to improve efficiency and effectiveness
• Develops and presents business cases in support of systems changes or initiatives
• Works with business partners – often at executive levels - to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of businesses
• Collaborates with business leaders to mitigate risk to the accounts receivables and future revenue
• Keeps abreast of industry, market and business conditions.
• Provide overviews and alerts for high risk delinquent customers
• Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews
• Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges

Basic Qualifications:
• Collaborates and solves problems – works with others to resolve significant issues, clarify or interpret complex information
• Engages with executive internal and external personnel and leadership
• Works with businesses and customers to support the free flow of profitable goods and services
• Prepares and presents executive presentations
• Negotiates and advises customers and vendors with complex credit and business issues
• 5+ years Commercial Collection Experience
• Advanced customer and business partner engagement skills
• Advanced understanding of strategic account management plus escalated dispute management for most complex issues
• Trusted advisor to key C&C stakeholders including C&C management team / individual contributors, business partners and customers
• Excellent executive engagement skills
• Excellent verbal and written communication
• Excellent interpersonal, influencing and negotiating skills
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business & industry trends
• Ability to maintain an objective financial perspective and understand the broader implications to the Company and customer
• Ability to identify root causes of issues preventing the timely collection of the accounts receivable and initiate and/or recommend solutions internally and with customers
• Advanced working knowledge in commercial collections
• Advanced knowledge of process flows and understanding of systems
• Advanced working knowledge of contracts as it relates to the management of collection
• Advanced understanding of bankruptcies and other forms of business failures
• Advanced working knowledge in commercial collection
• Advanced understanding of the Customer-to-Cash process of key business models
• Advanced knowledge of bankruptcy and insolvencies
• Advanced knowledge of forms of security instruments
• Advanced understanding of how the team supports Finance, Sales, Operations, Accounting and the customer
• Advanced working knowledge of contracts as it relates to the management of collections and dispute management
• Advanced understanding of the customer & industry and how collections contributes to the achievement of business objectives
• Excellent leadership, influencing & executive engagement skills
• Advanced ability to influence business decisions and outcomes with internal and external leadership
• Advanced ability to lead Customer-to-Cash process improvement projects
Preferred Qualifications:
Management experience a plus

Required Education:
Bachelor’s degree required
Preferred Education:
Degree in Accounting, Finance or Business Admin
Commitment to Safety:
We are taking a responsible approach to creating environments that allow us to do what we do best – entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for U.S. Staff Augmentation/Agency Temporary workers placed on an assignment at any U.S. location unless legally exempt.
Come work for the Happiest Place on Earth!
Volt is an Equal Opportunity Employer