Desktop Support Analyst
Classification: Desktop Support Analyst
Compensation: DOE
Explaining intricate technical information to the non-technical user is an essential skill for this position. Are you most productive in an active and positive environment? Are you a driven individual? If so, Robert Half has a Desktop Support Technician role that may be the position for you. This role is with a company in the Pharmaceutical industry. The ideal candidate for this position is motivated and has effective problem-solving abilities. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is located in the Paramus, New Jersey, area.
Your responsibilities
- Settle computer problems, and offer suggestions on appropriate action/solutions
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
- hardware repairs with the appropriate vendors
- Administer computer desktop support in accordance with established policies and procedures
- Be in contact regularly and effectively with ticket submitters
- 1+ years of desktop support or other related experience
- Solid understanding of Active Directory
- Microsoft Windows experience preferred
- Deep understanding of MS Windows 10
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