Associate Director, Business Operations

Who we are:

There's no such thing as a typical Informa colleague…And that's how we like it. We're a diverse Group, with over 10,000 colleagues working in many different roles in one of six Divisions and in over 30 countries. Each of us brings something different, a unique set of abilities, experience and knowledge. It’s what makes us who we are.

All our businesses and offices share a culture based on respect and inclusiveness, and a working environment that is enjoyable, stimulating, rewarding and supportive for colleagues. One that enables everyone to fully participate in the life of the Group and its ongoing, sustainable growth.

As a division of Informa, a FTSE 100 company, Informa Markets provides customers and partners around the globe with opportunities to engage, experience and do business through live, virtual and hybrid events, specialist digital content and actionable data solutions.

People are at the heart of Informa Markets. Our business thrives on the passion and entrepreneurship of our 4,000+ colleagues, who deliver over 500 international events and brands in more than 40 countries across the globe.

Using our industry insight, comprehensive portfolio of markets, content and digital resources, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.

What we’re looking for:

In this role, we need a dynamic self-starter, who can work and communicate with multiple levels of management, a variety of stakeholders throughout the business, and external vendors and partners. The primary function of this role is to deliver the strategic vision of the business, while developing and implementing process improvements for supported groups. This includes many functional aspects including direct management of a team of high performing managers, project management on a variety of initiatives, reporting, and a strong understanding of process development and change management.

Role Accountability and Duties:

•Strategically manage multiple projects related to the improvement of internal processes

•Develop and implement changes in processes to create efficiencies

•Effectively document and train on process changes

•Direct oversight of Sales and Business Operations teams

•Effectively delegate tasks based on the needs of the business

•Primary admin contact for multiple internal and third-party systems

• Provide outstanding support using effective problem solving, critical thinking and time management skills

•Strong focus on team support and internal communication

•Maintain high level of professionalism and competence in every interaction

•Possess good work habits and continuously meet expectations and deadlines

•Reasonably travel to events as required

•Perform other tasks as assigned

What you bring to the team:

•College degree or related work experience in administration, finance, accounting, business, marketing, sales, sales support, customer service, etc.

•Strong understanding of Salesforce and Excel

•An ability to listen, investigate and collaborate on solutions independently as well as in a team Ability to influence outcomes specifically beyond the hierarchy of the role, through personal presence and confidence Exemplary standards of customer service, honesty, and integrity

•Ability to balance multiple projects at once

•Organized team player with the ability to work within tight and changing deadlines

•Excellent communication skills, both verbal and written

•Strong work ethic with drive and determination to excel at current role

•Experience supporting process improvement, business integration, and continuous improvement initiatives for Sales, Sales Operations, Marketing, or Customer Service organizations

We offer:

•Competitive Compensation Package

•Access to LinkedIn Learning and other development/training opportunities

•Health and Wellness Benefits (medical, dental, eye)

•401K and Matching

•Generous PTO policy

•Work-life balance

•Additional discounts through various partnerships

Informa Markets is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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