Dayton, OH

Job Description

Description:

The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Demonstrates Total Customer Service Standards and leads by example.


• Follows Loss Prevention guidelines to deter theft and manage mismates.


• Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.


• Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.


• Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.


• Ensures all claims of harassment and discrimination are immediately reported.


• Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.


• Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.


• Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.


• Provides overrides, performs safe and till counts, and reconciles cash settlements.

Requirements:

• 3-5 years of retail sales or customer service experience.


• Previous supervisory experience required; preferably in retail environment.


• Excellent verbal communication skills.


• Excellent active listening skills.


• Excellent sales and customer service skills.


• Ability to execute the concept by understanding and applying report(s) information.


• Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.


• Ability to manage, train, and mentor associates to assure company standards and processes are understood.


• Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay


• Paid Time Off (Vacation Sick Time)


• Comprehensive Medical, Dental, Vision Benefits


• Flexible Spending Accounts


• Life, Disability, and Voluntary Benefits


• Employee Assistance Program


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Employee Family Discounts


• Relocation Opportunities

Requirements

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.