AVP, Mobile App Product Owner

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class Online Digital Bank with smart savings products that help consumers prepare for their futures. Our Bank Marketing team brings these products to life through all stages and touchpoints of the customer lifecycle. Within Bank Marketing, our Mobile App Product Owner is responsible to lead the implementation of new features & enhancements in our Synchrony Bank native apps, as well as manage our technical API agile team. We are seeking an agile trained Product Owner that has experience with native apps and APIs.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. Were proud to offer you choice and flexibility.

Essential Responsibilities:

• Own/manage the product strategy and roadmap of Synchrony Banks native apps; act as the Agile Product Owner for the Team

• Own/manage the prioritization & business requirements of our API agile team

• Oversight and leadership of the wing-to-wing product development lifecycle including build, test, launch, and adoption

• Work with the Agile Development Team & Scrum Master, lead backlog planning and grooming, and support Release planning

• Coordinate and lead user acceptance testing (UAT) for releases

• Responsible for gathering market intelligence, competitive insights and user VOC and translating into business strategies and creating detailed user stores/requirements

• Become an SME in native app product development & management

• Work with internal and external UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance

• Partner with key stakeholders such as Marketing, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog

• Responsible for all run the engine functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.

• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture

• Keep all product documentation up to date

• Support and aid in any legal/compliance items related to the site

• Support all Marketing campaigns such as ads, offers, banners, promos.

• Help drive a fluid customer experience between the Synchrony Bank website, account opening and servicing

• Perform other duties and/or special projects as assigned

• Work closely with our Consumer Bank Web Product Owner to create a unified digital customer experience

• Participate in & work in Scaled Agile Framework (SAFe)

Qualifications/Requirements:

• Bachelor's degree OR in lieu of degree; high school diploma/GED and 6+ years of digital and/or web product experience

• 3+ years of native app product ownership and API experience.

Desired Characteristics:

• Experience with Agile (work or preferably, trained) and/or SAFe (Scaled Agile Framework) in a Product Owner role

• Track record of creative & strong problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written)

• Passion for learning about new technologies and identifying ways to drive innovation

• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners

• Strategic thinker with ability to develop and implement actionable plans to drive business results

• Strong project management experience with a record of delivering on time and across functions

• Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

• Native app product management experience

• Experience in leading large cross-functional virtual project teams

• Experience with API teams

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you dont meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at

  1-866-301-5627
  . Representatives are available from 8am 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Marketing