Consumer Title Processor

SUMMARY

This Consumer Loan Title Processor will be responsible for accurately filing title paperwork in a timely manner with different agencies throughout the United States. The Consumer Loan Title Processor will interact with members, car dealerships, vendors, S3 and credit union partners while assisting with and reviewing title paperwork, perfecting liens, paying drafts, releasing titles and resolutions. This position will also be responsible for processing paid in full reports, rejections, incoming loan packages; incoming perfected titles and completed title documents on a daily basis.

S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review all assigned Title applications submitted to ensure completion of all required data
• Review all dealer documentation for accuracy and completeness prior to funding any new loans/letters of credit
• Handle and resolve all incoming inquiries and escalation issues courteously and professionally
• Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products and services
• Interact with governmental agencies, dealerships, S3 and credit union partners assisting them with error resolutions, lien perfections and general title questions

QUALIFICATIONS

• High School Diploma or equivalent work experience required
• A minimum of 2 years of focused on consumer loan title processing experience required
• At least 1 year of customer service experience preferred
• Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Strong communication skills, both verbal and written, are necessary
• Excellent customer service skills with a high attention to detail
• Prioritize workload based on department requirements and customer needs
• Strong analytical skills required with a high degree of accuracy
• Ability to work flexible hours as needed
• Ability to multi-task in other areas of the unit
• Aptitude to work independently as well as part of a team
• Positive attitude and team-oriented
• Ability to function in changing environment

STANDARDS OF PERFORMANCE

• Professional representation of S3 Shared Service Solutions, LLC.
• Job knowledge/timely, accurate and efficient performance.
• Adherence to S3’s policies and procedures.
• Promotes and ensures the highest level of quality member Service is provided to all members.
• Confidentiality of all records.
• Timeliness of meeting regulatory guidelines.
• Compliance of regulatory requirements.
• Success in meeting individual, departmental, and corporate goals.

SUPERVISORY RESPONSIBILTIES

• None

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office environment with low noise levels

COMPENSATION AND BENEFITS

• Salary range is targeted to be in the range of $42,000.00 to $45,300.00 depending on qualifications.
• Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities.