Project Manager

RESPONSIBILITIES:

• In this role, the Project Manager will define business workflows and establish performance benchmarks for project requirements
• Oversees a variety of large-scale projects of high complexity
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports
• Secures required resources and uses formal processes and tools to manage resources, budgets, risks, and changes
• Identifies issues and challenges, measures and validates results, and implements solutions
• Provides expert information to internal and external clients on complex issues
• Creates and communicates presentation materials for report out and updates with various levels of internal and external stakeholders
• Conducts external research and stays abreast of new developments or innovative advancements pertaining to the project
• The Project Manager provides coaching, leadership, and direction to project team
• Work closely with the operations teammates and business partners to fully understand the user functionality, pain points and areas of improvements within our applications
• Assist and help with the delivery of special projects and small enhancements and assist in reviewing and improving policies and procedures
• Review statistics, validate or challenge the way things have always been done and identify areas for process and/or support tool improvements and efficiencies
• Conducts analyses and prepares reports that provide operation and/or technical support to business operations
• Conducts quantitative and qualitative research to support medium to large special projects
• As a Project Manager, this role assists with process design and modification for continuous business improvement