Sr. Implementation Project Manager, New Client Implementations - Telecommute

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

UnitedHealth Group is working to create the health care system of tomorrow. We are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

As new pharmacy clients are welcomed to OptumRx, the new client implementation team offers a best-in-class onboarding experience that is powered by strong governance and project management. Our Health Plan Implementation team is a separate and distinct division that handles our most sophisticated new Health Plan clients.

The Senior Implementation Project Manager (Sr. IPM) will oversee all aspects of Health Plan client implementations with multiple lines of business. The primary focus of the Sr. IPM will be managing the implementation objectives of new Health Plan implementations. Sr. IPM will support the organization’s strategic direction and growth in the PBM industry by applying a clearly defined project management approach for new Health Plan implementations.

You will actively engage with all operations and account management leaders across the OptumRx organization to deliver on our promise and manage to a budget throughout the implementation process. In this role, you will also have the opportunity to participate in the sales process for new clients, this includes reviewing and preparing RFP responses, attending prep sessions and delivering in finalist sales presentations, consultation relations, and capability demonstrations.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage and lead new Health Plan (all sizes) implementation, including Commercial, Medicaid, Medicare, and Exchange lines of business
• Develop detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities
• Direct and coordinate the teams of operations, business, product and technical contributors to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements
• Ensure factual, timely, and quality implementation tracking, analysis, reporting and communication strategies are utilized using established policies & procedures
• Proactively manage client expectations & performance guarantee commitments by partnering with all internal & external project stakeholders. Support the Sales process with client RFP responses, pre finalist support, and represent Optum Rx Implementations at finalist meetings
• Serve as Lead communicator for overall project status, with regard to issues, risk, & mitigation strategies for clients, OptumRx, & Optum IT. Provide OptumRx readiness reporting & Optum Elevate readiness reporting
• Ensure Service Now automated work flow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation. Manage internal team updates to the client SN implementation case to ensure completeness
• Provide technical, business, analytical, and strategic guidance to entire ORX implementation team. Attend all IT development meetings to ensure contractual obligations are met and meet regularly with IT lead on progress and obstacles to deploy
• Review deliverables and ensure adherence to quality standards, implementations and team performance measurements
• Obtain signoffs on all deliverables from key internal & external project stakeholders. Make timely and appropriate decisions to ensure implementations are on track for successful service and go live readiness
• Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed.
• Ensure developed solutions match Client requirements
• Partner with Account Management to ensure all implementation items are tracked, documented and closed, in agreement with the client intent
• Lead cross-functional quality initiatives centered on improving the implementation process, & post go live lessons to learn reviews with clients and executive leaders

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree (or equivalent experience)
• 2+ years of experience in the PBM, health care, pharmacy industry
• 2+ years of Implementation or large healthcare project management experience
• 1+ years of experience in MS Office Project
• Experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
• Must be willing to work through year-end holiday season (Christmas week/NYE/New Year’s Day) as necessary to address client go-live issues and support cross-functional teams
• Ability to travel up to 35%
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Master’s Degree
• Project Management Professional Certification
• 1+ years of Medicare and/or Medicaid client implementation experience
• 1+ years of experience service now
• PBM Account Management experience
• Ability to influence without authority
• Ability to message, position, and present information for maximum customer impact and influence
• Ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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