PI Account Representative

Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.

The Common Standards all Team Rehabilitation Employees are held to include:

• Never say anything disrespectful about any group, whether they are formally protected by law or not.
• Never use language that another member of staff or patient finds offensive.
• No pictures, signs or the like that a patient or another member of staff finds offensive.
• No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc. None. Never. Ever.

Responsibilities may include all or some of the following:

• Act as contact between patients and/or attorneys and the clinics.
• Handle customer intakes, explain available options, and process requests.
• Schedule and confirm appointments.
• Perform a variety of administrative and support duties.
• Review and verify accuracy of supporting documentation as necessary.
• Communicate with patients, attorneys, and doctors in a timely manner.
• Maintaining files in an appropriate manner to assure accessibility.
• Respond to requests in a timely fashion.
• Troubleshoot to resolve any concerns.
• Communicate with the legal team any follow-up on outstanding issues.
• Observe confidentiality with clients and clinics.
• Any other duties as assigned
• Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

• High school graduate or equivalent
• Experience in health care or personal injury is an advantag
• Experience in MS Word and Excel
• Strong attention to detail required
• Excellent demonstrated customer service required

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