US-Field Technical Support Rep VI

Experis, a ManpowerGroup company, has an exciting opportunity with our client, an American multinational information technology company headquartered in Palo Alto, California that develop and provide a wide variety of hardware components, as well as software and related services to consumers, small and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors,

Job :- Field Tech Support Representative
Loc: Baltimore, MD
Dur: 08/15/2022 to 08/11/2023
Skills: Customer facing communication, Internal communication

Job Description:
* PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This is a team based group of self-starting, technical/mechanical delivery professional.
* Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
* The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
* Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
* Provides direct post-sales systems onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
* Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention.
* Advanced:
* contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
* Expert knowledge on the general/technical acts of the job. Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
* Work is completed independently and has ability to handle most unique situations.
* Frequently determines methods and procedures for new assignments..
* Experience with support of full range of HP products in Customer base.

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