San Diego, CA

The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

We are looking for a Senior Manager to lead and support our growing Solution Engineering (SE) team. As product experts and outstanding communicators, our SEs partner with sales to help our customers and prospects make informed decisions about how to protect their valuable SaaS data. We approach each engagement with empathy, creativity and a genuine desire to help our customers and prospects succeed.

Your role will be to hire and onboard new talent to the team, develop and retain the existing SEs while partnering with all departments across OwnBackup to continue our trend of triple digit YoY growth.

This is a demanding role which requires leadership, empathy and interpersonal skills.

Your Day-to-Day Role

Your responsibilities will fall into three main areas:

Recruitment and ramping

• Proactively identify potential candidates to join the team and attract them to OwnBackup
• Partner with our recruiting team to guide candidates through hiring processes
• Coach candidates to drive positive outcomes through our hiring process
• Make hiring decisions to bring the best candidates to OwnBackup
• Help new hires onboard, guiding them through learning and activities to integrate them in the team and accelerate productivity
  
  

Retention

• Directly lead a team of SEs that have fun winning together and are invested in each other’s success
• Support ongoing growth and development of all SEs on the team through coaching, career planning and regular feedback
• Coach the team towards meeting key performance metrics and goals and measure attainment
• Advocate for the SE organization across the company
• Contribute to the overall vision and strategy of the SE organization
• Work with your team to discuss, plan and implement process improvements
  
  

Revenue

• Be willing to be a hands-on contributor, engage with customers and prospects and to ‘lead by example’
• Act as a technical executive to build important relationships with our customers and prospects
• Partner with sales leadership and other cross-functional teams to conceive of and execute strategies to drive ACV and prioritize resource investment
• Manage the security review process for prospects and existing customers by leading, responding, and reviewing team RFP/RFI/RFQs and information security questionnaires
• Work with our product and marketing teams to present feedback from prospects and customers to inform product roadmap and positioning
  
  

Your Work Experience

• 2+ years of Solution Engineering management experience preferably within a SaaS organization
• 5+ years of Solution Engineering experience preferably within a SaaS organization
• Solid understanding of Enterprise SaaS applications (particularly Salesforce) and collaboration technology
• Excellent coaching, writing, discovery and presentation skills
• Strong track record of defining and executing against key performance indicators
• Experience of operating successfully in high velocity sales environments
• Enthusiasm for increasing customer happiness and deepening customer relationships
• Ability to travel up to 30% of the time, supporting customers and marketing events
  
  

Important Details

This is a full-time position. The ideal candidate will work out of our San Diego, CA office to maximize collaboration and interaction with the business. OwnBackup is a global team, and as we’re looking for top-talent, for the right candidate there may be an opportunity to work remotely in the following states: CA, FL, GA, IL, MA, PA, WA, TX.

OwnBackup is dedicated to creating an environment where employees thrive. It’s why we provide every employee with unlimited PTO, generous medical benefits, and a 401(k) savings plan with a 4% employer match.

New employees also have the opportunity to attend our award-winning new hire bootcamp, which customizes the onboarding experience by role, provides new employees with invaluable hands-on training within their first few weeks at the company, and gives employees the chance to meet their new colleagues in-person.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

Have a look at our website and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and has experienced 100% year-over-year growth, establishing early market dominance in a Salesforce ecosystem that includes over 150,000 customers. And while we’ve experienced tremendous growth providing backup and recovery solutions for Salesforce customers, we are now offering our world-class data protection solution across other clouds, like Microsoft Dynamics 365. At OwnBackup, our vision is to empower customers to own and protect their data on any cloud platform.