Chicago, IL

We are a dynamic technology company that is fundamentally changing the way international logistics operates. We are searching for a Sales & Revenue Operations Manager who is excited by the prospect of working at the bleeding edge of high tech in a rapidly growing scale-up. We've recently raised our Series A round from leading US investor Bessemer Venture Partners (LinkedIn, Twilio, Shopify), alongside Episode 1 (Zoopla, Betfair, Shazam) and supply chain-focused fund Dynamo Ventures (Sennder, Stord).

As the Sales & Revenue Operations Manager, you will drive Vector's goals by aligning our revenue teams to the go-to-market strategy and ensuring efficiency through people, process, technology, and data across the complete customer lifecycle. The ideal candidate for this role will have a vision for change that can scale and execute through an analytical and process-driven approach.

Day-to-day you will:

• Support the sales team using sales cycle in Hubspot with process improvement, measurement, tracking and analytics relevant to their functional areas from top of funnel to close
• Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
• Enhance sales productivity by enabling the team to work smarter by simplifying processes
• Create monthly content to contribute to executive presentations
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
• Own the end-to-end process of tracking the internal sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management via direct sales and channel partners.
• Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes to coordinate with Vector CS
• Managing and maintaining sales data in Hubspot and other sales and marketing software programs
• Providing models and organizing statistical studies, customer surveys and case studies for the Sales Department and communicate to PR and marketing colleagues
• Recognizing, developing, and implementing process improvements within the Sales organization, as well as hand-off/discovery processes from SDR to Account Executives to CS Implementation/Onboarding
• Developing and maintaining daily, weekly, monthly and quarterly reports and Key Performance Indicators
• Assisting the Sales Leaders with Pipeline and Opportunity inspection and preparing Quarterly Business Review presentations
• Creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material
• Assisting with the development of Vector Enterprise Partner onboarding processes
• Coordinate marketing efforts of channel partners and Vector marketing department for the timely dissemination of partner success stories, PR and press

We specifically want someone who is:

• A self-starter with a 'builder' mentality that flourishes in a fast pace, startup environment
• 5 years of experience in sales operations / rev ops as a subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
• Advanced Excel skills with a strong understanding of CRM applications and email marketing strategies.
• BA/BS degree in business, marketing or technology preferred
• Demonstrated working knowledge of the Logistics and/or SaaS markets a plus
• Excellent written and verbal communication to stakeholders

Apply because you want to...

• Have the opportunity to work in a global market and compete with best in class companies who are on the front line of innovation
• Work in a modern Product-led company
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Work in a multicultural environment

Vector.ai is an Equal Employment Opportunity and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, protected veteran status, disability status, gender identity or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.