Minneapolis, MN

The Business Support Coordinator will be responsible for initial contact with internal and external customers. This role is also responsible for the initial impression of our organization, whether customers receive a smile over the phone or face to face, a warm welcome and proper routing of calls are key to providing a great customer experience.

The Business Support Coordinator role requires a high level of professionalism, attention to detail, time management and communication skills along with technical aptitude, in a flexible and fast-paced team environment. It offers the opportunity to work collaboratively with multiple business teams by providing administrative support across the organization.

KEY RESULT AREAS:

1. Office Administration


2. Business Support

Office Administration

• Welcome on-site visitors


• Routing incoming calls accordingly


• Process incoming and outgoing mail, faxes and package deliveries as well as manage the postage meter


• Respond to customer support email in a timely manner


• Coordinate meeting rooms and meals for various company activities throughout the year


• Maintain and coordinate notices and special events for team members


• Serve as communication liaison for internal team members and distribute building management announcements


• Act as primary contact to manage vendor relationships for office furniture, supplies and invoicing

Business Support Coordination

• Provide administrative support including data entry, daily processing, and special project activities for business teams across insurance operations


• Troubleshoot website navigation questions for internal and external customers including login registration, access control and answering general website usage questions


• Escalate high-level website issues to technical team


• Assist with event preparation including assembling mailings, registration, meeting materials, and invoicing

REQUIRED QUALIFICATIONS AND EDUCATION

• HS Diploma or equivalent


• Associates degree preferred


• A minimum of two (2) years of office administrative experience with general knowledge of office operations, scheduling and meeting coordination


• A minimum of two (2) years of customer service experience


• Proficient computer and data entry skills with experience in Office 365 suite


• Ability to collaborate and communicate effectively within a team


• Ability to maintain confidentiality and compliance of company policies and procedures


• Problem-solving skills with technical curiosity and ability to think proactively


• Highly organized with ability to be flexible and prioritize multiple tasks simultaneously


• Desire to acquire new knowledge and skills