Threat Strategy Manager (Open to Anywhere in the US)

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Threat Strategy Manager

Qualifications

Our customers buy Proofpoint products because they are the best in the industry. Our threat Strategy Managers are responsible for ensuring that our customers get the most out of this investment through proactive engagement that advances their information security program. Successful candidates will be able to understand advanced technical concepts and articulate program designs that support our customers threat protection programs. Candidates will need a proven track record of successfully interfacing with customers on both technical and non-technical levels. A working knowledge of current threat actors for information security threats and risks to our clients, providing guidance on discovered threats is preferred.

• 6+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas

• Managed security or consultancy experience is required

• Knowledge of data communication concepts and technologies, specifically email and networking

• Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint

• Working knowledge of Windows, Active Directory, and Microsoft Exchange

• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively

• Ability to effectively work in a team environment as well as independently

• Must be proactive and have outstanding verbal and written communication skills

• The successful candidate will have relevant experience with Proofpoint products and understand threat protection

• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness

• Proactive, self-starter driven by setting and achieving goals

• Background in security, especially around threat actor tactics, techniques, and procedures

Responsibilities

The role of the Threat Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoints strategic customers with little direction. Duties include but are not limited to:

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed

• Meet regularly with clients to review support interactions, system status, major issues, emerging threats and how to combat them using Proofpoint products and services

• Develop deep understanding of customers business and operational needs

• Maintain deep practical technical knowledge of Proofpoints integration within the customer's environment, including network, security, systems administration, and messaging management

• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoints solutions

• Provide proactive recommendations that protect our customers information assets, leveraging the Proofpoint product suite

• Identify and prioritize short term and long-term goals

• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team

• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies

• Monitors levels customer satisfaction and escalates customer concerns as necesary

• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints

• Uses independent judgment within broad parameters

• Designs and implements solutions to complex problems with minimum supervision

• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you are a Colorado Resident:

Proofpoint carefully considers a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary.

The hiring range for this position is typically:

85,750.00 - 122,500.00 USD

Actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position.

Additional benefits for this position can be found at {apply below}

This statement is being provided in accordance with the Colorado Pay and Benefit Disclosure requirements of sb19-968.