IT Helpdesk Technician in Newark, CA

Our Wonderful OEM client is looking for an IT Helpdesk Technician in Newark, CA!!!
This contract position is currently budged for 6 months (possibility of direct hire for the right candidate) and offers a STARTING pay rate of $42/hour (possibly more for the right candidate!)

If you're the kind of person who sees a problem, develops a solution, and creates an improvement no one's asked for yet, then we want to talk to you! As the successful candidate, you will be responsible for ensuring IT support requests are addressed in a timely manner while exhibiting exemplary customer service skills. Candidates should be excellent engineers and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment.
Our ideal candidate exhibits:

• a can-do attitude and approaches his or her work with vigor and determination.
• Be responsible for handling the Desktop Support Services queue
• Provision computer hardware/software and network support
• Manage computer inventory and supplies
• Triage, prioritize and remedy end-user computer issues
• Manage projects in a results-oriented environment

Requirements:

• A minimum of 2 years technical support experience in a large corporate setting
• Excellent customer service ethics
• In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of Microsoft products
• Hands-on experience with computer hardware
• Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms
• Demonstrated knowledge of networking, DNS/DHCP, Active Directory
• Strong analytical and troubleshooting skills
• Demonstrated project management skills
• Excellent communication and organizational skills
• Demonstrated customer service skills

Education:

• Bachelor's or equivalent work experience