Comcast Installation Technician

Our Perks and Benefits include:

• Medical, Dental and Vision coverage
• Tuition reimbursement of up to $8,000
• 401K Savings Plan - with up to 6% dollar-to-dollar matching
• Paid Time Off
• Paid Parental leave
• Comcast XFINITY courtesy services
• Discount tickets to our Universal Resorts

And more!

Job Summary

Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straightforward tasks using established procedures.

Job Description

Core Responsibilities

• Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices in order to provide an outstanding customer experience.
• Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
• Through the use of sound judgment and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
• Communicates engage and provides customers with education on products and services.

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