Allentown, PA

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Responsible for installing, designing, configuring, training and supporting complex applications within Epic acute EMR or Revenue Cycle offerings. Works directly with physicians, clinical operations, revenue, and/or IT staff and subject matter experts to understand requirements and workflows. Builds and develops appropriate test and change management plans. Optimizes the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provides technical and functional application analysis, defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity. Ensures application changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements and procedures to all necessary department teams.

JOB DUTIES AND RESPONSIBILITIES:

I. Consults with customers to understand workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the department's function and goals.

2. Reviews and understands system options and specifications of Applications and utilizes the specifications as applicable to make recommendations on use.

3. Analyzes design alternatives and makes appropriate design decisions. Designs, validates and confirms new or changed functionality with the application environment that meets customer specifications. Understands and translates the business/department functionality into Application configurations and workflow validations.

4. Builds, tests, and debugs application to ensure the system meets end-user requirements. Builds complete testing plans to validate system parameters and functionality performs as specified with minimal guidance.

5. Identifies and resolves complex issues, which includes identifying appropriate priorities and potential solution with minimal guidance. May delegate systems issues to analysts for resolution. Provides guidance on priority.

6. Proactively completes assigned application deployment, management and testing tasks.

7. Provides guidance and mentorship to other analysts.

8. Assists application and technical team in the on-going management of user request, issues, clinical application problems, and delivery of application enhancements.

9. Maintains project documentation including resources used, decisions, outcomes, agreements etc.

10. Works with vendors as appropriate to ensure smooth operation of products, reporting and resolution of issues.

11. Supports new project development including system analysis, planning and preparation.

12. Create and maintain regular status reports to immediate Team Lead.

13. Coordinate interactions and activities of vendors, both on-site and off-site.

14. Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.

15. Provides Epic product function, design, and build expertise and experience needed for successful product implementation.

16. Participates on new implementation / installation project teams.

17. Troubleshoots, researches, and solves technically challenging problems involving integrated systems.

18. Completes specific team task activities as documented on the Work Plan.

19. Supports all project team members with application and information systems knowledge.

20. Analyzes business processes to ensure proper system configuration.

21. Develops and maintains models and documentation of business and system requirements and configures system accordingly.

22. Documents and maintains all required system design and build documents.

23. Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.

24. Provides expertise and experience to the development of activation plans, application activation tasks, and production environment readiness.

25. Logs, tracks, analyzes, and coordinates system changes including any software code implementations.

26. Generates and updates appropriate documentation as per policy and procedure, including requirements, specifications, change control, end user documentation.

27. Creates and routes required operational and management reporting needs as required by management and regulatory agencies.

28. Maintains current knowledge of technology by attending appropriate continuing education training/seminars and read ing related periodicals.

29. Familiar with process improvement and project management methodologies.

30. Participates in Hospital Network Committees as assigned.

31. Strong customer service orientation and ability to follow through on issue resolution.

32. Provides Level 2 support for Application related issues after go-live.

33. Provides on-call support after go-live.

34. Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.

35. Comply with Network and Departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

36. Demonstrates/models the Network 's Service Excellence Standards of Performance in interactions with all customers (internal and external).

37. Demonstrates Performance Improvement in the following areas as appropriate: Clinical care/Outcomes, customer/Service Improvement, Operational System/Process, and Safety.

38. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

39. Complies with Network and departmental policies regarding attendance and dress code.

40. Performs additional duties as assigned.

PHYSICAL/SENSORY DEMANDS: Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, I hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

OUALIFICATIONS (MINIMUM)

• Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is preferred.

• Certification : Epic experience and certification is required or must become certified in Epic applications.

• Training and Experience: 3-5 years of General Computer experience is required. 3-5 years of Healthcare experience is preferred. 3-5 years of Revenue Cycle Application experience is preferred. I -2 years of PC/LAN Support experience is preferred. PC and Printer knowledge and experience is preferred.

• Application Experience: Call Management System, MS Visio, MS Project experience is preferred. MS Office experience is required.

• Hospital Operations Knowledge / Experience: Applicable hospital operations knowledge and experience.

• Work Schedule: Full-time and may require additional hours with some nights and weekends required during heavy project load. Travel may be required.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

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