Business Analyst-Cashless Payment Operations

Business Analyst – Cashless Payment Operations

Description:

Direct Hire. 100% Remote.

Responsibilities:

• Liaise with cross-functional departments, external payment service vendors, and customers to meet business requirements, sustain operations, and ensure successful delivery of program
• Obtain a solid understanding of products within the Cashless Solution, services, and 3rd party integration workflows; translate them to functional workflows
• Collaborate with stakeholders to understand and document business requirements for existing and new systems to improve SLAs and provide KPIs, analytics, and related reporting
• Facilitate the onboarding and training of customers utilizing a standardized process
• Create, improve, maintain, and document delivery workflows and related processes to improve program delivery performance, decrease delivery costs and time, improve overall quality results, customer satisfaction, and confidence
• Analyze existing operating policies and procedures and provide recommendations
• Understand and document functional and technical specification changes/updates for new and existing integrations
• Work with new and existing 3rd party payment providers to analyze new payment methods or features and provide management with assessment on impact to operations and related costs
• Analyze multiple sources of data and manually compile it into a digestible and actionable format
• Ensure new/future product and 3rd party requirements are accurately analyzed, documented, developed, and implemented
• Support user acceptance test cycle for payment solution deployments
• Participate in strategic and tactical planning discussions
• Other duties as required

Skills & Experience:

• Bachelor’s Degree in Business or related field
• At least 5 years of experience in similar role
• Fintech experience
• Ability to analyze and document the payment system
• Ability to speak to engineers and translate information to the business side
• Strong technical and business acumen
• Understanding of systems, networks, and other technology
• Highly analytical thinker, proactive problem solver, expected to present problems and solutions simultaneously
• Strong written and verbal communication skills with the ability to identify and articulate results of analysis in easy-to-understand terms
• Organized, independent, and proactive
• Strong interpersonal skills

For 25 years, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.

www.millennium-consulting.com

www.linkedin.com/company/millennium-consulting/

Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, sex, religion, national origin, sexual orientation, disability, or military status.