Highland Center - Overnight Front Desk Attendant

Position: Overnight Front Desk Attendant (10pm-6am)

Reports To: Highland Center Front Desk Shift Supervisor

Location: AMC Highland Center – Bretton Woods, New Hampshire

Season: Fall Session (mid August - mid October)

Founded in 1876, the Appalachian Mountain Club is the oldest conservation, education and recreation organization in the United States. The AMC promotes the protection, enjoyment, and wise use of the mountains, rivers and trails of the Appalachian region. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.

What you’ll be doing:

Represent AMC at the Highland Center front desk.

• Welcome, check-in, and assist day and overnight visitors and guests.
• Accurately manage, create, or modify guest reservations for any AMC facilities as required.
• Accurately and reliably oversee the cash handling and credit card transactions on both A.M & P.M and shifts.
• Answer all incoming phone calls and respond or transfer appropriately and professionally.
• Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.).
• Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support AMC’s public service efforts.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.

Support the front desk with other initiatives

• Generate reports for the upcoming days
• Assist in the maintenance of the Highland Center’s appearance including informational brochures and resources at the main desk and associated areas and kiosks.
• Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees. Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies.
• Provide guidance and support for volunteers to ensure the highest standards of service and productivity.
• Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested.
• Attend trainings, meetings, and complete special projects as assigned by the supervisor.

What we’re looking for:

• All AMC positions require excellent guest services skills and a demonstrated commitment to the goals of the organization.
• Proven ability to successfully accomplish multiple tasks without direct supervision, required.
• Aptitude for making quick, yet well-thought-out, decisions regarding customer service standards, internal procedures and potential emergencies, required.
• Must have reliable transportation unless living onsite.
• Exceptional customer service skills and ability to be a team player within a detail-oriented, fast-paced environment.
• Must be a person who is enthusiastic and enjoys working with the public.
• Computer competency coupled with effective typing and strong written communication skills is required. Prior knowledge of Maestro, Salesforce, Office 365 is helpful.
• Prior hospitality experience is desirable. Familiarity with the White Mountain National Forest and proactive attitude regarding AMC programs and mission is strongly preferred.
• Must be willing to work weekends, holidays, mornings and evenings.
• Physical requirements of this position include ability to work in an office setting, operate computers, stand for 8+ hours a day, sit, bend at waist, carry up to 30 pounds, lift up to 20 pounds from floor level to waist level.
• Enthusiasm for AMC programs and mission, required.
• CPR/WFA certification, desirable.

Compensation and benefits:

• Salary Range: $15.00/hr
• Onsite housing + meals provided for $45 per week
• Free use of AMC Destinations: 4 nights per year
• Free annual AMC membership
• Health Plan + Optional Vision + Dental Insurance: 30+ hours per week for 6+ months
• Matching 403(b): 4% with vesting schedule
• Sick Time: 14 days

To Apply:

Please include a resume and cover letter. No phone calls please.

AMC welcomes all qualified candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community. This includes, but is not limited to, individuals from racially and/or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ+ communities, and individuals who experience intersectionality with one or more of these identities.

Staff will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The AMC will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. An accommodation or exemption from the vaccine requirement will be considered if one is available that would not pose a direct threat to others in the workplace and would not create an undue hardship for the organization.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.

Recommended Skills

• Attention To Detail
• Cpr
• Communication
• Customer Service
• Hospitality
• Maintenance