Onsite Customer Care Agent (Gilbert, AZ)

Agents are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. Agents also process orders and fulfill customer needs to ensure customer satisfaction.

Additional job responsibilities include the following activities: customer service, home delivery process knowledge, phone skills, multitasking, problem solving, documentation skills, listening, resolving conflict, and processing customer adjustments/orders.

Minimum Qualifications

• High school diploma or equivalent
• 1-year relevant experience
• Must have excellent computer skills.
• Must have exceptional communication and phone etiquette.
• Must be able to pass the Drug & Background check.
  
  

Preferred Qualifications

1. Associates Degree - Operations, Supply Chain, or related field
2. Bilingual Preferred but Not Required
3. Retail and/or distribution experience is helpful

FOR IMMEDIATE CONSIDERATION PLEASE COMPLETE AN APPLICATION THEN EMAIL YOUR RESUME TO: {apply below}

Recommended Skills

• Communication
• Customer Demand Planning
• Customer Satisfaction
• Customer Service
• Multitasking
• Problem Solving