Commercial Loan Servicing Specialist- Asset Based Lending

Job Description:

About this role:

Fortune 50 Bank is seeking a Senior Commercial Loan Servicing Representative in Commercial Capital Operations as part of Commercial Banking.

In this role, you will:

• Service Asset Based Lending commercial loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Assist in monitoring loan draw requests
• Process loan disbursements
• Conduct LIBOR setups
• Process complex Domestic and Foreign currency loans
• Complete disbursement audits and provide rate quotes
• Prepare loan reconciliations
• Research and compile data for management reports
• Perform modifications and renewals with system setups
• Act as a liaison between Loan Closing and the CLIC team

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• 2+ years of accounting or finance experience
• Ability to exercise independent judgment to identify and resolve problems
• Ability to review and interpret complex commercial loan documents
• Knowledge and understanding of asset based lending or commercial lending
• Strong organizational, multi-tasking, and prioritizing skills