Restaurant General Manager

As the leader of a million dollar business you have many roles. You are responsible for the success of your restaurant and you are the face of KFC in your community. Your role requires you to be good at coaching, teaching, leading, problem-solving, customer service and many other skills. Our customers have many restaurant choices and it takes your whole team working together under your leadership to keep them coming back.

Core Competencies (to be successful you need to have these skills)

• Ability to understand and communicate the Company’s goals and expectations to your shift supervisors and team members
• Strong work ethic
• Positive and constructive attitude
• Ability to select and train the best employees
• Problem solving and decision quality
• Delegation and follow-up skills
• Flexibility
• Drive for results
• Manage execution and implementation
• Customer focus

Supervisory Responsibilities

The RGM supervises a team of Assistant Unit Managers, Shift Supervisors, and Team Members. Depending on the sales volume and the hours your restaurant is open, your team may be as small as 10 people or as big as 40 or more.

Qualifications

• Record of success in restaurant or retail operations as a Restaurant General Manager or Assistant Unit Manager
• High school diploma or GED
• Valid driver’s license

Key Responsibilities (essential functions, what AUMs do)

• Leadership
• Quickly and accurately assesses the operation and determines what needs to be done
• Enthusiastically supports the stretch goals set by the RGM and the Area Coach
• Focuses the team on achieving the targets
• Leads by example
• Assumes responsibility for operational excellence
• Coaching
• Seeks and utilizes feedback to improve own performance
• Teaches, coaches, demonstrates best practices
• Knows the KFC standards and procedures and ensures the team follows them
• People Development
• Holds team accountable
• Expects results, coaches to improve performance
• Provides continuous feedback to Shift Supervisors and Team Members
• Is committed to helping others grow and develop in their role
• Results Orientation
• Is a subject matter expert on operations procedures
• Takes initiative
• Directs the team’s work to achieve goals and targets
• Takes pride in the restaurant’s performance and communicates this to the team
• Focuses on the restaurant’s opportunity areas and is not satisfied until performance gaps are closed
• Ensures all rollouts and marketing plans are well executed

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is regularly required to speak and hear, drive an automobile at any time of day or night, stand at a workstation, walk freely around the exterior and interior of the restaurant, sit, use hands to finger, handle or feel objects, tools, operate equipment and reach with hands and arms. The employee frequently lifts and/or moves objects up to 25 pounds.

Other Requirements:

• Punctuality: Arrives at work on time
• Dependability: Regular, predictable attendance
• Able to work in collaborative team environment
• Regular access to personal vehicle
• Able to lift up to 25 lbs. and carry up to 30 feet
• Able to push/pull up to 90 lbs. up to 30 feet
• Able to stand and walk for a majority of work shift
• Follows KFC procedures regarding operation of restaurant equipment (including fryers, ovens)
• Follows cash handling safety and security procedures
• Adheres to Brand, OSHA and City/State/US safety requirements
• Knowledge of and compliance with JRN, Inc. Policies and Processes
• Personal appearance, hygiene, & grooming is at a high standard

Work Environment and Time Commitment

The work environment is the complete restaurant facility. The AUM routinely moves from the front of the house to the back of the house, ensuring the work environment is clean and safe for customers and employees. In the kitchen the floors may be slippery and the noise level is frequently loud. The temperature in the kitchen may exceed 85 degrees at certain times of the day and seasons of the year. The AUM is required to move in and out of the walk-in coolers and freezers with temperatures as cold as -10 degrees Fahrenheit. The AUM role requires a significant time commitment with work weeks that may exceed 50 hours per week.

JRN is a large, family owned KFC franchisee with over 150 restaurants in 11 states. With our commitment to internal development and promotion, we are a great place to start or rethink your career. We offer medical, dental, vision, accident, critical illness, and life insurance. We also offer a 401(k) match.

Recommended Skills

• Brand Identity
• Customer Service
• Hardworking And Dedicated
• Leadership
• Operational Excellence
• Problem Solving