Customer Service Representative - International

At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.

Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food, but are inspired by the people they serve and come to know on a daily basis.

Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most—creating great food for great people.

The selected candidate will perform customer support activities including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

• Handling wide and varied inquiries from customer calls & emails
• Professional oral and written communication skills
• Accurate entry of all assigned customer orders
• Maintenance of customer requirements and pricing
• EDI order monitoring and maintenance as needed
• Excellent follow-up skills and attention to detail
• Proactive with good decision-making skills, able to work in an empowered environment
• Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
• Product knowledge and the ability to answer questions regarding use and care

Minimum Qualifications

• Associate Degree in Business Administration/Marketing or equivalent experience
• 3+ years sales and/or customer support experience
• Excellent oral, interpersonal and written communication skills
• Proficient in Microsoft Office
• Knowledge of freight terminology and shipping procedures
• Ability to read and decipher quotations and purchase orders
• Ability to enter and submit orders accurately
• Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team

Preferred Qualifications

• Experience supporting Global Account / Chain customers
• Some foreign language ability
• Experience with Auto Quotes
• Knowledge of Export processes
• Experience supporting both internal and external customers in a manufacturing environment
• Experience working in an organization that utilizes the principles of 80/20

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job training
• Safety-conscious work environment

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Recommended Skills

• Attention To Detail
• Business Administration
• Communication
• Coordinating
• Courtesy
• Customer Relationship Management