Novi, MI

Job Description
Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace.

With more than 1,000 suppliers, we have more than 1 million industrial/MROP products available online, dispersed from three strategically located distribution centers - Detroit, Los Angeles and Houston. In the spirit of 4.0 logistics, our state-of-the-art automated fulfillment centers are fully heated & air-conditioned. Our same-day shipping capabilities enable 1- & 2-day delivery to most of the U.S. and fast delivery times outside of the U.S. Berkshire eSupply has various ready-made tools connecting all aspects of the supply chain, aiming to deliver the perfect blend of technology, talent, data, and products.

Besides our vast inventory and logistics capabilities, Berkshire eSupply's services such as private label e-commerce platforms, private label vending solutions, and marketing support options make us a formidable partner for independent distributors looking to provide their customer base a level of service that can surpass the national distributors. With the Berkshire eSupply Network, independents can "Harness the Power of e."

We are currently looking to add an IT Help Desk Technician to our team. In this role, you will be part of an IT team that ensures proper computer operation, resolution of end user assistance requests, and secure asset management. From our office in Novi, you will support Berkshire team members located onsite and throughout the U.S.

Why join the Berkshire eSupply Team?

• Flexible Schedule
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Work out of our newly constructed Novi office with all new modern furnishings & equipment
• Check out our website for more information! {apply below} />If your experience aligns with the description below and you're ready to be a part of a growing team that is changing the game for independents, then click Apply Now! Placement will occur ASAP.
  
  POSITION RESPONSIBILITIES
  
  • Setup new and maintain existing end user desktop hardware, to include desktop computer, laptop, tablet, and monitors
  • Setup new and maintain end user company cellular (phone) contracts
  • Maintain all end user and IT assets in asset management software
  • Assist in providing Level I Support to associates throughout the company.
  • Use service desk software to record, track and document the request, including all decisions made, and actions taken to final resolution.
  • Perform hands-on fixes remotely or in person, including installing and upgrading software, hardware installation, implementing file backups, and configuring systems and applications.
  • Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution.
  • Perform post-resolution follow ups with end users as required.
  • Assist in developing help sheets and FAQ lists for end users as required.
  • Escalate problems or trends (when required) to IT management.
  • Adhere to site audit responsibility policies and procedures.
  • Other duties as assigned.
  
  
  Experience and Skills
  THE MOST QUALIFIED CANDIDATES WILL HAVE:
  
  • Bachelor's degree in Information Technology and/or 1 year experience working as an IT asset manager
  • Previous knowledge of advanced computer hardware, including desktops, laptops, and smartphones
  • Application support experience with Microsoft Office (preferred)
  • Experience working with service desk best practices (preferred)
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  
  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.
  
  This position is based in our Novi, MI facility, so only candidates residing in the Metro Detroit area will be considered. Must be authorized to work in the United States.
  
  Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.