San Francisco, CA
Fraud Analyst II
RESPONSIBILITIES:
A Kforce client is seeking to hire a Fraud Analyst II in San Francisco, California (CA). Responsibilities include:- Determine the action to be taken on card accounts based on predefined procedures aimed at assessing risk
- Escalating identified trends and concerns to management for review as needed, which may include closing the accounts, resolving client questions from branch personnel or external customers
- Fraud Analyst II will evaluate cases for patterns and trends, determining failures in policies, procedures and internal controls, recommending changes for risk mitigation, where appropriate and preparing written reports to various levels or management concerning investigation and recoveries
- Limit potential loss exposure by placing holds on cards to limit funds availability
- Perform any other monitoring, analysis, and reporting of account activity as required
- Block accounts or place holds on accounts to prevent exposure and notify clients and financial centers of blocks placed
- Fraud Analyst II will respond to inquiries and act as the business liaison for branch/department personnel bank-wide, clients, and non-clients
- Interpret case management system in order to assist management with questions and resolve cases
- Work closely with internal partners in analyzing and understanding current fraud/loss trends
- Fraud Analyst II will evaluate cases to identify linkages
- Identify and escalate to management other compliance or operational weaknesses i.e., new fraud trending, failure to follow bank policy, etc.
- Maintain working knowledge of related fraud applications and products
REQUIREMENTS:
- 2+ years of direct experience in fraud detection and/or customer service in a call center setting
- Domestic operations experience, working knowledge of the bank's operating policies, procedures, and compliance regulations
- Excellent communication skills with attention to detail and documentation
- Strong analytical, problem solving, and decision-making skills
- Demonstrated pro-active initiative, ability to work independently, reliably, and under minimal
- Preferred training and understanding of prevention techniques i.e., card hold decisions, tracking of card-related losses using the bank related applications and products
Recommended Skills
- Analytical
- Attention To Detail
- Call Centers
- Case Management Systems
- Communication
- Customer Service
Browse other jobs