Desktop Support Analyst
Classification: Desktop Support Analyst
Compensation: DOE
This Desktop Support Technician role with Robert Half requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. In this role, you will work with a company in the Manufacturing industry. This is a job where a self-starter with strong problem-solving skills and a passion for working in an innovative environment can thrive. This Desktop Support Analyst role is a long-term contract / temporary to hire opportunity based in the Gaffney, South Carolina, area.
Your day-to-day responsibilities:
- Fix computer problems, and recommend appropriate action/solutions
- Support records of daily data communication transactions, issues and remedial actions taken or installation activities
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- hardware repairs with the appropriate vendors
- Administer computer desktop support in accordance with established policies and procedures
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Interface regularly and effectively with ticket submitters
Requirements of this position:
- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
- Desktop Support experience desired
- Quality experience with Microsoft Office 365
- CompTIA A+ experience
- Practical knowledge of MS Windows 10
- Hardware & software installation experience highly desired
- Desktop Imaging experience required
- Proven knowledge of Break Fix
- Deep understanding of Imaging Devices
- General familiarity with Support Tickets
- Well-founded grasp of Ticketing System
- Desktop support or related experience
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