Customer Service Representative - Safety Supplies

COMPANY OVERVIEW: An industrial product services company.

POSITION TITLE: Customer Service Representative - Safety Supplies

BENEFITS: Standard Benefits

COMPENSATION: Competitive salary DOE + commission

LOCATION: Deer Park, TX

DUTIES OR RESPONSIBILITIES:

• Address and answer incoming phone calls and emails
• Address all customer needs in a timely manner
• Return customer calls as necessary
• Make out-going phone calls as necessary
• Make out-going phone calls as required to obtain required information
• Effectively navigate Customer and Supplier web portals as it pertains to data entry
• Generate customer PPE Specification
• Obtain, Assemble and Submit all required Bid and Proposal Documentation
• Update required Status Bid Sheet Daily
• Expedite open Sales Orders
• Provide Proof of Delivery
• Provide RMAs to Customers
• Enter cases as needed
• Participate in the ON Call rotation schedule (afterhours, weekends, and holidays)
• Assist in coverage when team members are out of the office
• Attend all trainings and meetings as required to improve customer service, computer, phone competence or any other requirements that would be important to the success as a customer service professional

EXPERIENCE AND QUALIFICATIONS:

1. 2 - 5 years customer service experience
2. College degree preferred
3. 2 years of direct Fire & Rescue Equipment knowledge
4. Good working knowledge of the process and procedures of the major Cooperative Purchasing Organizations
5. Excellent organizational skills and the ability to multitask
6. Strong written and verbal communication skills
7. A team player
8. Customer centric mindset
9. Advance level knowledge of Microsoft Office application (Word, Excel and Outlook) required
   
   

***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Laura Serrato at {apply below}

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