Customer Service Representative

Customer Service Representative

Who are we and what do we do?

Edible Arrangements® is a leader in the gifting category with delicious, hand-crafted offerings which we’ve expanded to a range of gifts and treats for every moment. From our signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit smoothies and more, Edible’s exceptionally crafted gifts and treats continue to fill the world with goodness. Through Edible’s 1,000 independently owned franchise locations, the mission of the brand - no matter how big it gets - is to WOW you with every piece of fruit that’s dipped, box that’s filled or arrangement that’s hand-delivered.

Through all our incredible years, we’ve remained committed to our 5Ps: Our promise–To WOW each and every customer. Our products–Natural, novel and delicious. Our places–Stores, vans and edible.com. Our People–Both our corporate and in-store employees. Our purpose–To celebrate what’s good in life.

Who we’re looking for:

Assist in overseeing and processing customer orders through system workflow. Coordinate inbound and outbound shipment documentation and inventory system reporting.

How you’ll make an impact:

• Communicate and coordinate with Berry Direct Customer Service
• Communicate with vendors and service providers
• Coordinate processing EA Franchisee online orders and schedules
• Organize and maintain customer order documents
• Customer service support; assist processing Franchisee tickets and maintain logs
• Coordinate inbound / outbound shipment delivery appointments
• Maintain and update shipment report daily logs
• Create shipment receipt documents
• Report any deviations in quality, quantity or damaged product documentation
• Coordinate receipt documents for inspection with QC and assist if needed with QC reports
• Update inventory systems and submit documentation
• Prepare international documents (i.e. bill of lading, packing list, commercial invoice)
• Maintain daily sales and inventory reports

And here’s what we think you’re like:

• 2 years of related experience
• Excellent verbal, written and interpersonal communication skills
• Proper use of professional business grammar and punctuation as well as excellent keyboarding skills
• Ability to hold several web chat conversations simultaneously that are seamless to our guests
• Excellent customer service skills (including but not limited to friendly, courteous and helpful)
• Demonstrated ability to deal with change and be a team player
• Ability to work in a fast paced, frequently changing environment
• Professional in dress and demeanor
• Excellent attendance habits

What We Offer:

• Competitive Salary and Benefit plans
• Healthcare Plan including health/dental/vision insurance
• 401K Plan
• Section 125 Flexible Spending Account
• Life Insurance
• Short- and Long-Term Disability
• Paid time off
• Paid holidays

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.